Papa Johns Pizza

Reviews

• DZ

  Denise Zaragoza

  Oct 6, 2026
  2.0
  I completely understand that they were extremely busy because it was a school fundraiser night, and I had no problem being patient or waiting. What I did have a problem with was being completely ignored while trying to place an order, along with several other customers. I even heard an employee say she “didn’t have time.” A simple “We’re really busy, but we’ll be with you as soon as we can” would have gone a long way. Instead, I finally had to leave the store, sit in my car, and call customer service just to get my order placed. By the time everything was said and done, we had waited about an hour and a half and then when we finally received our pizza, the order was wrong. I understand being overwhelmed and understaffed, especially on a busy night, but being busy doesn’t excuse being rude or ignoring customers. This whole experience could have been handled so much better with just a little communication and basic courtesy. UPDATE: The General Manager reached out to me, apologized for our experience, and issued a full refund for our order. I really appreciate that he took my concerns seriously and made an effort to make things right.
• BH

  Brian Higgins

  Oct 5, 2026
  1.0
  Customer service was extremely poor. I was hung up on after asking for what was missing from my order. Love the pizza but if I can’t rely on actually getting what I ordered and not getting hung up on when trying to get it corrected then it’s not worth it. Just sad.
• CR

  chris ramirez

  Oct 3, 2026
  1.0
  Call that about 1:30 a.m. for a pizza, the employee was obviously under the influence, when I went to go pick up my pizza the person making the pizza for the night had absolutely no gloves on, the person who was working in the kitchen with that employee was extremely unsanitary. Do not buy food from this Papa John's they should have never closed the one on glenstone.
• CH

  C Harris

  Oct 1, 2026
  2.0
  Watching the team prep the pizzas, no gloves and no beard/hair nets. Was kind of grossed out! Then we found hair in our pizza.
• BM

  Brandon Mays

  Sep 16, 2026
  1.0
  I just placed an order online to support a local school. The charges didn’t make sense to me because after I applied the coupon. The total only went down by two dollars and it was supposed to be 30% off. I called the store to verify the information and get an Explanation and the person they answered I believed was Nate a shift leader who very quickly escalated the call and got super annoyed that I was questioning the price after going back-and-forth a couple different times he raised his voice and gotten very frustrated with me. Ivan got frustrated back and he hung up the phone and then called back and I spoke to a general manager who is very monotone and shows no empathy, and to be perfectly honest with you should not be a manager he immediately went on The defense and didn’t hear anything I had to say and basically said he will just cancel my order because there’s nothing that he could do to satisfy me in which I replied. Are you serious? This is the type of service that you’re given me and then he end up hanging up on me. I called back a third time to ask if my order had been canceled and asked for both of their names and he wouldn’t give me the second name, but I just recalled it from talking to him earlier that it was Nate and his name was William, and he said that me asking for their names was inappropriate and then he hung up the phone call. This is the absolute worst service I have ever had at any place in my life these two managers should be fired and do not need a job in customer service. We’re talking about Pizza here and this is the treatment that I got over questioning a discount. Very very pathetic. I reached out to corporate office waiting for their response.

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