Jimmy John's

Reviews

• RE

  Robert Erickson

  Jun 20, 2026
  5.0
  Way better then subway
• BM

  BradandJen McCleary

  Jun 18, 2026
  5.0
  Stopped by this Jimmy John’s while traveling and had a great experience. The staff was friendly, the restaurant was clean, and our order was made quickly and accurately. The sandwiches were fresh, exactly what you expect from Jimmy John’s. If you’re looking for a quick, reliable lunch in Springfield, this location does a great job. We’ll definitely stop again when we’re passing through!
• JT

  James Tutton

  Apr 13, 2026
  2.0
  3 guys working couldn't give a crap about the food. Two sandwiches and both were wrong. And they didn't even know which one was which. Worst experience at a Jimmy John's.
• CW

  Chuck Walker

  Apr 11, 2026
  5.0
  Hunter sandwich is my favorite.
• FL

  FOSTER TV LLC

  Feb 27, 2026
  5.0
  My assistant recently stopped by Jimmy John's to pick up my usual lettuce wrap, something I get several times a week. However, when he came back, the sandwich was quite different from what I normally enjoy. Instead of the typical wrap, I received just two pieces of lettuce with a single slice of roast beef and an overwhelming amount of mayonnaise. It was a disappointing mix-up, not at all what I expected. Determined to make things right, I gave Jimmy John's a call and spoke directly with the manager. I appreciated how quickly and kindly they handled the situation. The manager not only arranged to have the sandwich remade exactly how I usually order it but also delivered it to my home, along with a thoughtful cookie as a gesture of apology. This personal touch really made a difference and showed that they value their customers. Overall, while the initial mistake was frustrating, the way Jimmy John's responded turned the experience around completely. Their willingness to fix the order promptly and go the extra mile left me feeling respected and cared for. I’d still recommend Jimmy John's, especially for anyone who values responsive customer service alongside their food. It’s comforting to know they’re ready to listen and make things right when needed.