CY
Cristina Yabut
Jun 12, 2026
If I could only write a zero star or negative star for VERN who’s the drive-thru attendant for his highly rude, unprofessional attitude, I would.
I am writing a review to formally express my dissatisfaction with the customer service I experienced during a recent visit. I placed a DoorDash pickup order at 8:42 AM on June 12, 2026, with the expectation that the process would be efficient and straightforward.
Upon arrival, I went through the drive-thru and informed the staff that I was there to pick up a DoorDash order. I was instructed to wait in the designated “patio parking” area, which led me to believe that my order would be brought out to me. After waiting for over 15-20 minutes with no assistance, I returned to the drive-thru window to inquire about my order. At that point, I was told I needed to check in at the front counter, which had not been communicated earlier.
I expressed my concern regarding the lack of clear instructions and the extended wait time, especially as someone with a demanding schedule. During this interaction, the employee identified as VERN abruptly closed and slammed the window while I was speaking, which I found highly unprofessional and disrespectful. He could’ve handed to me the order through the window during this time but he chose to be the rude.
I then went in front to follow the updated instructions and again raised my concerns. After an additional wait, VERN provided my order in a manner that came across as dismissive and sarcastic. When I requested his name to report the incident, he appeared to assume I was a delivery driver and responded in a confrontational manner.
Regardless of whether a customer is a delivery driver or ordering for personal use, everyone deserves to be treated with courtesy and respect. As a healthcare professional, I understand the importance of professionalism, communication, and treating individuals with dignity—whatever situation may arise.
This experience was disappointing and unacceptable. I strongly recommend reviewing staff training and customer service standards, as this type of behavior behind that window who acted as your frontline does not reflect well on your establishment.