Chipotle Mexican Grill

Reviews

• DS

  demi sux

  4 days ago
  1.0
  0 ⭐️’s Honestly, this was one of the worst experiences I’ve had at Chipotle. The atmosphere was horrible and depressing from the moment I walked in. The employees had terrible attitudes and made me feel rushed while ordering, even though there were only about four people in line. I was ordering two bowls one for me and my boyfriend and somehow even that seemed confusing. They weren’t listening correctly, kept getting the order mixed up, and had attitudes the entire time. There was absolutely no reason for the level of frustration they were showing over such a simple order. The lobby was also nasty and clearly hadn’t been properly cleaned. The employees were acting like they were dealing with a huge rush when there were barely any customers. As someone who work’s in fast food, I understand that things can get busy, but this was nowhere near a rush. Regardless of how busy it is, customers shouldn’t have to deal with rude attitudes or feel uncomfortable just trying to place an order. The overall environment made me not even want to sit down and eat there. Between the dirty lobby, poor attitudes, lack of attentiveness, and the depressing atmosphere, this location really needs to do better. I definitely would not eat at this location again.
• NM

  Nabil Mahmud

  Aug 18, 2026
  1.0
  The worst experience I ever had at a chipotle, and I had many but this was the worst experience! The place was trashed not clean at all, the grill looks like it wasn’t cleaned for months. The employees had the worst attitude ever !
• IS

  Issac Junghyun Seo

  Aug 17, 2026
  1.0
  Extremely disappointing experience at this Chipotle. I placed an online order for an 11:30 AM pickup. The app showed that my order was ready, so I arrived about three minutes later. When I got there, my order was nowhere to be found. I asked the employee at the counter, and she casually told me that someone else must have taken it. What was far more frustrating than the missing order was how the situation was handled. There was no apology and no attempt to fix the problem. I tried several times to get assistance, but I was repeatedly ignored. When I finally asked what I was supposed to do since my order was marked ready but was missing, the employee told me she did not really know how online or DoorDash orders worked and suggested that I contact corporate or customer service. I asked why they could not simply remake my order. Instead of helping, she told me she had to work the register and gestured toward the POS as if there was nothing she could do. At that point, I had to specifically ask for a manager. Only after I explained again that my pickup was scheduled for 11:30, gave them my name, and explained that my completed order was missing did they finally agree to remake it. Even then, I received no meaningful apology for the inconvenience or the way I had been treated. To make matters worse, the replacement order was not even made according to what I originally ordered. I understand that someone accidentally taking the wrong pickup order can happen. What is unacceptable is recognizing that a customer’s paid order is missing and then ignoring the customer instead of taking responsibility and helping resolve the situation. The lack of basic customer service, communication, and professionalism at this location was extremely disappointing.
• DS

  Dominic Stallone

  Aug 9, 2026
  5.0
  Love the manager energy and young man with dreads both was excited to serve and made things right ran out of white but got white intime before i left. Love how the manager checked on me while dined in. Great change .
• WC

  William Caldwell

  Aug 9, 2026
  5.0
  LeLe and Trell did an outstanding job, they were very fast and efficient. My order was perfect and they got me out the store in less than 2 mins with both my orders being made to perfection. Please do yourself a favor go see them at this location, you won’t be sorry!