Pizza Hut

Reviews

• JS

  Justice Margowski (Mildhot Sauce)

  Oct 8, 2026
  1.0
  I ordered on the PIZZAHUT website. Got two pizzas and breadsticks and chicken. Problem was once I ordered I got a text message saying I would then need to pay doordash. I paid online in Card and in the text message it said to pay in cash, but if I couldn't there was a link to pay in card. It didn't work so I called the manager. They told me to refuse the order. I tried to tell them I can pay with card but they said it was out of there hands. And hung up on me. Eventually the delivery driver texted me and I explained the situation. They helped me figure it out and the link to pay with card worked. I sit down. Take a bite of BONELESS chicken and it was ROCK HARD. It actually broke a tooth that had been root canaled and split the thing in half! The half dangling by little strands of gums. I then went to the dentist the next day. and They say I had to go to a surgeon. They said it would probably fall out on it own today. So I went home numbed it and pulled it out! I then contacted pizza hut on Twitter, cause I don't want to deal with this store after that interaction. I told them what happen and I asked for a refund. They said I'd get a call. I got a call from some higher up at pizza hut doing a investigation on why I was charged twice. And told me the tooth thing would be sent to someone else. They explained that they were confused on the double charge thing which for clarification it wasn't double the money it was just split among TWO separate payments making it inconvenient. After 3 separate calls they tell me something along the lines of "yeah that happens in rare moments". I then ask I don't want to call and deal with this store again. Can I get a refund. And they said they would call and see Days pass and I hear nothing. I contact the Twitter account they say they'll get someone to call. They tell me that I can get a refund! BUT!!!! They cant send it back to the card. it will have to be in cash! AT THE STORE!!!!!! I've yet to pick it up..... this whole experience has been horrible! A waste of TIME, MONEY, PAINFUL. DIDNT TASTE GOOD. WASNT ENJOYABLE.
• RR

  Rod

  Sep 6, 2026
  1.0
  "THE FULL STORY" I placed an online order from Pizza Hut for a large, three-topping thin-crust pizza. Despite my residence being a mere six-minute drive from the establishment, the delivery was delayed by 31 minutes, even after receiving an order confirmation and opting for delivery updates. Following the expiration of the estimated delivery window, I contacted the store. Twenty-five minutes later, I made a second attempt to inquire about the order status. This subsequent call was unanswered and rerouted to their call center. The call center representative provided a corporate contact number for complaints and then reconnected me to the store, which again failed to respond. Upon the driver's arrival, 31 minutes past the scheduled time, I declined to accept the order. Subsequently, Assistant Manager Beth contacted me, stating, "You need to pay for your pizza." When I attempted to explain the situation, she interrupted me and declared, "Since you're not going to pay, you'll be talking to the Saint Peters Police Department!" She terminated the call after I explained that I had discarded the pizza. The manager did not inquire about the circumstances, apologize for the lack of communication regarding the delivery, or express regret for the 30-minute delay in food delivery. An hour later, a police officer arrived at my residence and explained that the company required payment for the pizza or I would face theft charges. I retrieved the pizza from the trash receptacle and returned it to the store. Concurrently, the police officer followed my vehicle to the store. Upon my arrival at the store, I handed the pizza to the Assistant Manager. As I was departing, she stated, "You are not allowed to order from us again." While the delivery driver, call center agent, and police officer were professional, the extreme escalation and conduct by the Assistant Manager were entirely improper. This incident highlights a potential operational issue within the franchise. I recommend exercising caution when engaging with businesses that employ individuals who demonstrate such a disregard for service quality. While this behavior may not be representative of the entire staff, it is indicative of an employee who prioritizes compensation over customer satisfaction.
• RS

  Ryan Swift

  Aug 28, 2026
  1.0
  Probably shouldn’t Order from here bad service, bad pizza, bad ingredients…. And 45 minutes on hold ?
• SR

  Scott Rushworth

  Aug 27, 2026
  1.0
  DONT EAT HERE THEY WILL MAKE YOUR FOOD WRONG BLAME YOU FOR IT AND STEAL YOUR MONEY!!! Especially if you’re dealing with JOSH!! If I could give a zero stars to Josh the so called gm I would !!! Not only does he call his customers liars but then refuse to fix his mistakes!! Sounds like it’s often he messed up orders and flaked out on his paying customers that keep him employed!!Josh you should do better as a manager not saying customer always right but you know without us your pointless to have around bud!!
• AP

  A&W Project

  Jul 19, 2026
  1.0
  We were at a birthday party. My brother ordered 10 pizzas a good amount of time prior to needing them. They gave an ETA and all. We called about 2 hours later because they still weren’t delivered. After 25 minutes of being on hold (and hung up on 2 times) they told us that they chose to cancel the order. No call, NOTHING! They left us in limbo without a call or communicating to give us the opportunity to contact another location, what awful service and communication.

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