Whataburger

Reviews

• TT

  Truth5seeker

  Sep 27, 2026
  5.0
  As an Uber driver I stopped here at the end of my night of driving for a to-go meal and a hot coffee. I was introduced to Caressa at the drive through. Immediately through the intercom experience all the way to fulfilling the order I knew I was interacting with someone special. At the intercom she was able to easily make proper substitutions and recite back my order without any hesitation. She brewed me a fresh pot of coffee for my 3:00 a.m. request. As I waited for my order it became very apparent to me that this young lady needs to be in management. I just happened to overhear her state that the overhead screen near the drink station needs to reflect the required drinks per order. That is an amazing idea and how helpful that would be to the rest of the team! It was at that moment that I knew that she would be an amazing manager. As she was finishing up my order and my coffee, I noticed that she had to go all the way back to the cooler for sweet cream for my coffee. I think that's really unfair and really a waste of time for employees. Why not have an iced station with a container of sweet cream near the coffee pot? I know that if Caressa was given opportunity by upper management to be in management this young lady would have this team in one of the highest efficient and detail oriented workflows to date. Outside of production requirements, Caressa has one of the most loving and genuine Smiles you could ever hope to see. If you ever notice if she's having a hard time please take a moment to encourage her she is doing an amazing job! Something that needs to be understood about Whataburger is that every order is made fresh and that is the primary reason for the long wait times. If you don't want fresh and you just want Mass distributed steamed burgers then go someplace else. The cooks are doing a fantastic job! Whataburger makes fresh meals every time. Be patient, be ready to wait, and most importantly be kind. So from the FOH to the BOH and drive thru, this Whataburger gets five stars. And please get this lovely young lady into management pronto with a generous and competitive compensation package. Give her wings and she will fly
• PP

  Pete P

  Sep 20, 2026
  3.0
  Great burgers and shakes. Slow service
• SB

  Scott Baker

  Sep 13, 2026
  5.0
  Always clean. Always, not just friendly, actually conversational. Vegetables fresher, lettuce crispy, tomatoes mysteriously dripping juice on your wrapper without sogging your bun. Fresh food fast and prices very reasonable factoring speed and quality compared to the megachains that show us it's all about their bottom line treating us like bottom feeders with consistent decline in speed and quality. Fresh is not in the McDictionary of the King or the namesakenator heir
• TZ

  Tom Ziegler

  Aug 21, 2026
  3.0
  They were able to put my chicken patty on my burger which was awesome. Had the #4 jalapeño and cheese burger with a crispy chicken patty added to it, so awesome. Unfortunately I asked for no lettuce, I got lettuce. I asked for no ice in my rootbeer, got ice in my rootbeer. So I can only this and the fact they had a sandwich they no serve advertised really big in their menu board (The hot and honey chicken sandwich) as to why the drive through and majority of the lobby were empty. Food was delicious but there are other aspects left that could've made this trip better.
• CC

  CR

  Aug 21, 2026
  1.0
  Twice in a row now I’ve paid extra for bacon and didn’t receive it. This time I literally told the person taking my order that they forgot the bacon last time. I made it clear I wasn’t looking for a discount or anything free—I just wanted to finally try the chicken sandwich with bacon. They specifically told me, “I’ll make sure it has bacon.” Got the sandwich… no bacon. Even better, I asked for one slice and was charged extra for THREE. Mistakes happen, and I completely understand that, but when you specifically bring up the previous mistake, get reassured it’ll be correct, get charged extra, and they still forget it, that’s just ridiculous. I shouldn’t have to completely disassemble my food in the parking lot every visit to make sure I actually received what I paid for