Jimmy John's

Reviews

• BF

  Braylee Fager

  Jun 9, 2026
  5.0
  everything about this place is just WOW!!! The food is so fresh and phenomenal, you can tell the workers want to be there same with the manager, plus this environment is so clean and well organized. plus shout out to Devin Farnsworth the sandwich worker he’s a real one, he always remember everything on my sandwich, and has an amazing positive attitude , such a hard worker, and brightens my day
• TC

  Trenton Cole

  Jun 9, 2026
  1.0
  I placed a mobile order last night and forgot to add a side of Kickin’ Ranch. After giving my name for my mobile order, I asked if I could also purchase a regular side of Kickin’ Ranch. The employee, Xavier, told me it would be $3.29. When I arrived at the window, my partner asked if the regular side of ranch was really $3.29 because that seemed unusually high. Xavier confirmed that it was. I then opened the Jimmy John’s app on my phone and showed that the regular side was listed at $1.20. I explained that I order Kickin’ Ranch regularly and had never been charged anywhere near that amount. The only response I received was, “I don’t make the prices.” I understand that employees do not control pricing, and I also understand that prices can increase over time. However, a price that appeared to be nearly three times higher than what was shown in the app raised a reasonable question. Instead of receiving clarification or assistance, I felt dismissed and spoken to in a way that made me feel like I was being unreasonable for asking. After leaving the drive-thru, I reviewed my receipt and discovered that I had been charged for a 6 oz. Kickin’ Ranch ($3.29) but was actually given the standard 1.5 oz. portion (photos attached). At that point, I was too frustrated with the interaction to return and address it. My concern is not the money, and I am not seeking a refund. My concern is the lack of product knowledge, accountability, and professionalism displayed during the interaction. Customers should feel comfortable asking questions when something doesn’t seem right, especially when they are ultimately proven correct. No guest should be made to feel foolish for politely questioning a charge. I have been a loyal customer of this location for over five years and have never had an experience like this before. The inaccurate charge was disappointing, but the dismissive attitude and poor customer service were far more concerning. I hope management uses this as an opportunity to reinforce product knowledge, communication skills, and customer service expectations so future guests have a better experience. I’ve already submitted this concern to the Jimmy John’s feedback page, as well as the “telljj.com” link at the bottom of my receipt.
• DR

  Darla Ryun

  May 25, 2026
  5.0
  This was a really good location. There was nobody here and I ordered several sandwiches online. Not only were they done quickly, one of them had several customizations, that were all done right..a tip of the cap to you Mr. John..a fine sandwich. Well done sir, and good day.
• LD

  Lauren depetre

  May 21, 2026
  1.0
  They don't take legal tender and has a bunch of incompetent kids working that can't count change. Didn't get service because of it.
• JJ

  jake juarez

  May 13, 2026
  1.0
  The slowest jimmy John’s I’ve ever been to