Wingstop

Reviews

• NJ

  Nay Jay

  1 day ago
  1.0
  It’s 8 pm on a Saturday, 8/3 and they are out of fries. The website lets you order with the item, they don’t give a curtesy call to let you know they are out of fries, you pickup your meal expecting fries but receive extra corn in place of the fries. They don’t even have the decency to let you know they swapped items out or anything. You have to find out on your own. Every wing stop has attitudes, lacks simple communication skills and consistency with no respect for people who spend their money at these establishments. The BS you have to deal with is not worth the gamble for expensive wings, fries, and corn - if you even get it.
• MS

  Mariah Smith

  1 day ago
  1.0
  The fact the cook can’t follow a simple recipe when that is your only job goes to show what needs to take place. I ordered garlic parm and Louisiana rub and got plain grease flavor. Then watched 5 people come in complain about their food. I don’t even like to complain being honest, and give the benefit of the doubt that people mess up. But it’s simple, written out, and it’s what you sing up to. The only thing to solve the problem is just never come back.
• SM

  Sara M

  Sep 24, 2026
  1.0
  I order from this location atleast 2times per week (I work nearby) the last 5 weeks the soda machine hasn’t worked . Today I ordered garlic Parmesan sandwich meal . No soda AGAIN ! The chicken has no garlic or Parmesan on it beside what they sprinkled in the box and my frys have zero seasoning I spend a lot of money at this particular establishment because it is the only thing open on my break . Please fix it do better . The workers could care less .. hire some new workers or someone who cares . I want my damn chicken right next time ! Oh I always order after 10 pm
• PS

  Pablo Salkoff

  Sep 13, 2026
  1.0
  I already know the response this will get: “Thanks for letting us know. We take all feedback to heart… please contact us.” Save the automated response. I’m not wasting more time contacting support over $15. I’m writing this to warn other customers. We ordered online, my name was called, and I grabbed the bag labeled with MY NAME. We got home and discovered it was someone else’s order—turns out their name was printed on the other side of the same bag. We drove all the way back because of THEIR mistake. They snarkily took the food back, and when I mentioned our missing ranch, I was told, “We don’t have ranch.” After another 20 minutes, I asked where our food was and was told, “You gotta wait like everyone else,” because they were backed up with a roughly 50-minute wait. We had already waited, picked up our order, driven home, and driven back because THEY screwed it up. Correcting their mistake should have been prioritized. While waiting, I watched another guy pay for food and a drink. He asked for his cup so he could have his drink during the long wait. They REFUSED because apparently if they gave it to him immediately, they wouldn’t know later whether he’d paid for it. He had literally just paid. Their inability to keep track of a transaction somehow became the customer’s problem. After about 40 minutes, we finally got our food—and there was ranch in the bag. The same ranch we were told they “didn’t have.” The restaurant also absolutely REEKED of marijuana. I can’t say who had been smoking, but I can say exactly what I smelled. I rarely leave bad reviews and I’ve worked low-wage service jobs myself, so I understand being busy. What I don’t understand is being rude to customers because THEY expect YOU to correct YOUR mistake. I own and operate businesses today, and this is exactly how you destroy customer loyalty. Mistakes happen. Attitude, dishonesty, and terrible customer service are choices. And when the canned corporate response gets pasted below this review, that’s part of the problem. If ownership actually cares, read the reviews and fix the restaurant instead of asking customers to waste more time filling out another form. I’m not looking for a coupon or my $15 back. I’m warning other customers. From what I experienced, it certainly seems like ownership doesn’t give a shit as long as the money keeps coming in.
• TW

  Tiona Woods

  Sep 11, 2026
  1.0
  I visited the Wingstop in Overland and was very disappointed with my experience. We placed an order totaling over $30 and were told it would be ready in 15–20 minutes. We left and returned after the 20 minutes to pick up our order, expecting it to be ready. When we returned, the cashier did not seem to know which order we were there to pick up and stated that she had not been paying attention. We then noticed a bag with our name on it, but our order had already been given to another customer, who was sitting and eating the food. Because our order had been given to someone else, we were told that we would need to wait an additional 20 minutes for our food to be prepared. We also noticed that the tables and chairs in the dining area had not been properly cleaned. I understand that mistakes can happen, but this experience was frustrating and could have been handled much better. We placed our order, left as instructed, returned at the expected time, and still had to wait an additional 20 minutes because our order was given to another customer. I hope management will address the customer service, order-handling, and cleanliness concerns at this location.

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