how much is Sonic on Lucas and Hunt they said they were short staff and we're not taking orders unless they were online so then I went to page they were short staff as well and not taking orders except online I left not real happy
We went through the drive thru to order a combo, but the employee taking our order, grew impatient the moment I asked what sides were available. She completely stopped responding and left our order hanging at the speaker while other cars waited behind us.
Between sitting at the speaker for roughly 13 minutes and following the line to the window, we spent over half an hour patiently waiting in that drive thru. When we reached the window to ask why she had ignored us, she still refused to answer our questions. Rather than answer for her behavior, she used the police to shut down the conversation and have us removed to avoid explaining why she had ignored us, falsely claiming we were "aggressive."
This employee was rude, clearly treated us differently, and her behavior can affect the whole line. Whether you end up being the customer she singles out and ignores, or you are stuck waiting behind because of how she mishandles someone ahead of you, nobody should be mistreated or left waiting like that just for ordering food.
There are store security cameras in that area. Looking back at the footage would show how she left customers waiting, refused to answer questions, and ended up calling the police to remove them.
Absolutely TERRIBLE service. We tried to order at the drive-thru, and the employee simply STOPPED RESPONDING after we asked a question about the food. We kept trying to get her attention—NOTHING.
I didn’t want to lose our spot in line, so I got out and walked up to the window. There she was, happily chatting with another customer, with her headset STILL ON. Apparently, chatting was more important than taking our order.
Then she had the nerve to claim she had told us to pull up to the window. NO, SHE DID NOT. There was no instruction, no response—just silence.
Being ignored is bad enough. Being LIED TO afterward makes it even worse. Rude, dismissive, and completely unprofessional. Absolutely UNACCEPTABLE.
Its old and run down. I waited 20 minutes to get a soda and a snack. They told me multiple times that they'll be right with me. I ended up backing out and going through the drive through in hopes of getting faster service. I was severely disappointed. The workers do seem kind but severely understaffed.
820pm on a Monday, pull up to drive through after soccer, and met with "were only doing order ahead and door dash" and would not tell me what order ahead even means. Just ignored me. Drove by and saw her in there with the headset on. Just a joke of a restaurant. If your open until 10pm then staff it to be open, or just close.