JV
jangala vishnu
Oct 24, 2026
I am a regular McDonald’s customer, visiting more than 45 times a month, but my experience at this location today was extremely disappointing and unacceptable.
This morning, I visited this location and tried to use my McDonald’s app code, but the employees were unable to process it. Since I was in a hurry, I decided not to waste time and simply ordered one hot mocha and one order of pancakes.
Surprisingly, I had to wait almost 20 minutes for just these two items! There were no customers waiting in line, only two cars in the drive-thru, and approximately 10 employees working inside.
Despite having very few customers and plenty of staff, the service was extremely slow. To make matters worse, they served me cold coffee even though I specifically ordered a hot mocha.
I clearly informed the employees that I was running late and requested that they prepare my order quickly. Instead of being understanding or helpful, their attitude felt disrespectful, and I felt that my request was deliberately ignored.
In the end, I received a refund because of the poor service and incorrect order. However, the delay caused me to arrive at work 30 minutes late and extremely frustrated. I had to start my workday angry and stressed because of an experience that should have been simple and straightforward.
As someone who visits McDonald’s frequently, I expect basic customer service, professionalism, and respect. Waiting 20 minutes for a simple order, receiving cold coffee, being treated disrespectfully, and arriving 30 minutes late to work is completely unacceptable.
What kind of McDonald’s is being run at this location? If the management cannot provide timely, accurate, and respectful service, they need to seriously reconsider how this restaurant is being operated.
I strongly recommend that management review the customer service, employee behavior, order preparation times, and overall operations at this location.
Very disappointing experience. I hope management takes this complaint seriously and makes meaningful improvements.