MF
Mohd Abdul fazal
2 days ago
I recently visited Maduram’s Kitchen in Missouri. A lady there was handling both the front desk and cooking. I ordered Dosa along with a few other dishes, but the other items were pretty disappointing. The Dosa wasn’t up to par, apparently due to some battery issue. She gave me a try of it. I ate it, and then she said I could cancel the order if I wanted. I asked about a refund, and she said I would get it at night. But the refund never came. I called the next day, and she said it would be processed tonight. As of now, I still haven’t received it. It was a frustrating experience. The food quality and the refund handling both left a lot to be desired.
This is completely unfair and dishonest. You cannot hand a customer a defective product to sample because your battery isn't working, and then turn around and charge them for that sample when they reject the entire order. A 'taste test' is not a sale—especially when it was offered by you to cover up your own cooking failures.
You broke your promise of a full refund, you charged me for something I never ordered (the taste sample), and now you are lying in your reply saying I 'consumed everything.' I ate one bite and stopped. Shameful customer service
DG
David Guilder
Jul 19, 2026
It's a small shop but the food is great. Surprisingly the closest Indian restaurant to us as well. Pretty authentic and good on spice too. Will definitely be back.
SR
Sai Kumar Reddy
Jul 18, 2026
One of the worst food ordering experiences I’ve had. I would strongly recommend thinking twice before ordering from Madhuram Kitchen.
I ordered a Chicken Fry Piece Biryani along with two Thums Up. A few minutes later, I received a call saying they didn’t have Thums Up in stock. My first question was simple: if an item isn’t available, why is it still listed on the menu? Customers shouldn’t be able to order items that aren’t in stock.
Since my original order couldn’t be fulfilled as placed, I asked them to cancel the order. I was told it would be canceled, but it never was. After waiting and following up, it was obvious they weren’t going to cancel it, so I reluctantly agreed to receive different soft drinks instead.
When the food arrived, things got even worse. I opened the package and realized I had been sent the wrong food. I immediately called the restaurant, but the person at the counter insisted that it was the correct order. I had to take photos and send them to the owner before they finally admitted they had sent the wrong order.
By then, I had already thrown the food away because it wasn’t what I had ordered. I was then told that a refund would be processed. However, when I contacted DoorDash afterward, I was informed that no refund had been initiated.
What should have been a simple food order turned into an exhausting back-and-forth where I had to prove that the restaurant had made a mistake before they would even acknowledge it.
I’ve attached a photo of what was delivered as “Chicken Fry Piece Biryani.” You can decide for yourself whether it looks like what was advertised and ordered.
I have the order details, photos, and conversation records. Based on my experience, I cannot recommend this restaurant to anyone at any worst point of Hunger.
AD
Annaliese Dierker
Jul 14, 2026
Waited 2 hours for the food. However, there was only one girl working. I felt so bad for her and how many orders she had to do all by herself. She's a trooper for pushing through though. The food was good, she made it well. I will say for the quality and price, the wait didn't match with it. But then again, she was working alone.
Be warned that you might have to wait a long time for your food, so ask for wait time before you order. The food is very good though so worth trying if wait isn't bad:)
Also someone needs to help this girl out!!!
JJ
jasper jess96
Jul 7, 2026
We ordered double egg noodles, chicken fried rice, and loaded chicken tikka fries through DoorDash. The chicken in both the noodles and fried rice was clearly spoiled. The moment we opened the containers, there was a strong rotten odor. We initially assumed it was the sauce, but after taking a few bites, both of us became sick and started vomiting.
Serving food in this condition is a serious food safety violation and poses a significant risk to public health. There is no excuse for serving chicken that is visibly and noticeably spoiled. I have reported this incident to the appropriate food safety authorities for investigation. I strongly urge others to be cautious until this restaurant addresses its food handling and quality control practices.