Chipotle Mexican Grill

Reviews

• KM

  Katrina Morris

  6 days ago
  1.0
  Hello Jessica Corado, I am writing to formally document an issue I experienced at this location. I placed an online order at 10:24 p.m., with a scheduled pickup time of 10:50 p.m. When I arrived, I was informed by staff (Heaven & Jane) that the order had been picked up by DoorDash. I explained that I did not place a DoorDash order. I then spoke the manager, Alyssa, who provided conflicting information regarding the order. At different points, I was told the order had been picked up by DoorDash and also that the restaurant had run out of food. I am requesting clarification on what occurred with my order. Additionally, I was informed that the order was placed at 10:50 p.m., which is incorrect. The order was placed at 10:24 p.m., and 10:50 p.m. was the system-generated pickup time that I chose. During this interaction, I also requested clarification on staff names and was directed to a business card rather than provided the information directly. I was also asked if I needed help with spelling Jane’s name after asking for the spelling of Alyssa’s name, which again was unprofessional. I understand that operational issues can occur, including inventory shortages and order mix-ups. However, I am concerned that the online ordering system accepted payment and provided a pickup time when the order could not be fulfilled. I also observed completed orders still on site around 11:06 p.m., which adds to the confusion regarding the explanation provided. I am requesting the following: 1. A full refund of $16.50 for the unfulfilled order. 2. Clarification of what happened to my order, including the discrepancy between DoorDash pickup and reported food shortage. 3. Review of this incident with the store’s management team to ensure proper handling of online orders and customer communication. 4. Confirmation that appropriate steps will be taken to prevent similar issues in the future. I would appreciate confirmation once the refund has been processed and a response regarding the above points. Alyssa should be reprimanded. If she does not want to treat customers with professionalism and respect, she should not be in a customer-facing management role, and the company should ensure that individuals in such positions are held to appropriate standards or replaced with someone who is willing to perform the job correctly. Thank you for your time and attention to this matter. Katrina
• HM

  Heather Mosier

  Jul 19, 2026
  1.0
  This wasn't my first time eating at a Chipotle but it was the first time the food was horrible. We ordered 2 bowls (1 chicken & 1 carnitas)to go and ended up throwing them away, the rice was dried out and everything was flavorless.
• OS

  Olivia Smith

  Jun 21, 2026
  1.0
  The girl who made our bowls was so off-putting; we walked in and I walked up the the counter and she rolled her eyes, went to put gloves on and pretty much gave me dirty looks. I thought maybe she’s just about to greet me… but she didn’t and I looked at her and said “Hi” :) genuinely smiled at her and she didn’t respond. Then she just said very annoyed “what can I get you.” She took my order then it was my husband’s turn and he said “Hey, how’s it goin? And she didn’t respond and again said plainly “what can I get you.” Just rude I understand maybe she was having a bad day or something but she was just so rude and made me feel like we were a nuisance even though we were just customers at her place of work where she deals with customers… thankfully the food tasted really good but it was also weird that she gave me so much more food than she gave my husband who is twice my size….
• TK

  Tanner Kempf

  Jun 3, 2026
  4.0
  Awesome food and they weren't out of anything yet at 7 pm but it definitely feels like they could care more about how messy the dining area is,there was barely a single table without food on and under it and some areas smelled a bit like they hadn't been cleaned in much too long
• JM

  Jaimee Moody-Wright

  Jun 3, 2026
  4.0
  Restaurant was FILTHY! Asked for staff to clean a table for us, had to wait, then once they did you could smell the mildew left behind. It was nauseating to the point that we left and drove the 25+ minutes home to eat our dinner.