Chipotle Mexican Grill

Reviews

• LM

  Life MP

  Sep 19, 2026
  2.0
  This place is just the worst. What’s the point of ordering on the app, get to the store and see people that are showing up minutes after going through then line and getting their food before me? No one seemed to have a care in the world.
• NT

  Nayeli Tuah

  Aug 31, 2026
  1.0
  these people are the worst chipotle ever I keep going back thinking something will change but it never does the workers don’t speak to you and when you talk to them they act like they can’t hear you and mess up your bowl and then roll their eyes and turn to the other and talk about you it’s literally insane
• YG

  Yareli Uribe gonzales

  Aug 27, 2026
  1.0
  This location is terrible. It’s a shame that they refuse to serve certain items when it’s only 7:00 p.m. and they don’t close until 11:00 p.m. The employees, and especially the manager, don’t seem to care at all. Very disappointing experience.
• KM

  Katrina Morris

  Aug 10, 2026
  1.0
  Hello Jessica Corado, I am writing to formally document an issue I experienced at this location. I placed an online order at 10:24 p.m., with a scheduled pickup time of 10:50 p.m. When I arrived, I was informed by staff (Heaven & Jane) that the order had been picked up by DoorDash. I explained that I did not place a DoorDash order. I then spoke the manager, Alyssa, who provided conflicting information regarding the order. At different points, I was told the order had been picked up by DoorDash and also that the restaurant had run out of food. I am requesting clarification on what occurred with my order. Additionally, I was informed that the order was placed at 10:50 p.m., which is incorrect. The order was placed at 10:24 p.m., and 10:50 p.m. was the system-generated pickup time that I chose. During this interaction, I also requested clarification on staff names and was directed to a business card rather than provided the information directly. I was also asked if I needed help with spelling Jane’s name after asking for the spelling of Alyssa’s name, which again was unprofessional. I understand that operational issues can occur, including inventory shortages and order mix-ups. However, I am concerned that the online ordering system accepted payment and provided a pickup time when the order could not be fulfilled. I also observed completed orders still on site around 11:06 p.m., which adds to the confusion regarding the explanation provided. I am requesting the following: 1. A full refund of $16.50 for the unfulfilled order. 2. Clarification of what happened to my order, including the discrepancy between DoorDash pickup and reported food shortage. 3. Review of this incident with the store’s management team to ensure proper handling of online orders and customer communication. 4. Confirmation that appropriate steps will be taken to prevent similar issues in the future. I would appreciate confirmation once the refund has been processed and a response regarding the above points. Alyssa should be reprimanded. If she does not want to treat customers with professionalism and respect, she should not be in a customer-facing management role, and the company should ensure that individuals in such positions are held to appropriate standards or replaced with someone who is willing to perform the job correctly. Thank you for your time and attention to this matter. Katrina
• HM

  Heather Mosier

  Jul 19, 2026
  1.0
  This wasn't my first time eating at a Chipotle but it was the first time the food was horrible. We ordered 2 bowls (1 chicken & 1 carnitas)to go and ended up throwing them away, the rice was dried out and everything was flavorless.