KM
Kylie Masters
Jul 12, 2026
This is the worst sonic I’ve ever been to. If I could
leave a 0 star review, I would as this place doesn’t even deserve a 1 star! I’ve given it multiple chances but after yet again another terrible experience, this was my final straw! I should have listened to my gut and never came back, but I’m one who always gives multiple chances. I pulled up to the stall and was immediately met with one of the most rude employees I’ve ever encountered. She answers the call “what do you need stall #__.”I let her know I need to check in for 2 mobile orders and she comes back with a snarky and very rude tone about how I need to check in on the app, even though I can’t check in for two orders at the stall. I explain that to her and she came back again in a rude tone and states that she’ll make sure she sends out the carhop. The vehicle next to us let us know that they were addressed the same exact way, absolutely uncalled for. Then the carhop comes out to give me my order and I ask about why she was being so rude and turns out it’s his wife and he gets angry that we said his wife was being rude, and I let him know that the way she was speaking to people was unacceptable and there was no reason for it. He then proceeds to tell us “well your order wasn’t even ready” and basically brushes off the fact that we are telling him the behavior was unacceptable and that she needed a reality check because that is NOT how you should be treating customers. I tell him we will be calling corporate and filing a complaint and he comes back all snarky and says well we aren’t owned by corporate, we are a franchise. Well sir, sonic is a corporation and then has multiple franchises, so yes, corporate will take the complaint. As I am driving away he tells us not to come back. He definitely won’t have to worry about that as I will NEVER be back and will tell all my friends, family, and neighbors to avoid this location at all costs. NEVER once did I expect my order to be right at my stall as soon as I pushed the red button to check in. Instead of being rude, she could have simply addressed us with respect, let us know that they were still working on both orders and it would be a few, then just end it there but instead, she chose to be absolutely rude. This place needs a reality check or be permanently shutdown. This location will hire anyone off the street. Moral of the story is that this was by far the worst customer service experience I have encountered and I would NEVER recommend this place to anyone. Save your time, money, and energy by taking your business elsewhere. Avoid this sonic at all costs!