CT
Challis Tallman
4 days ago
I have now had two jimmy John’s orders recently that have been absolutely horrible when it comes to delivery time. I placed an order for a dance team of 8 and 9am to be delivered at 11:30am. Once 12:30 came with no delivery and I already had been told once it was out for delivery I was then told by the male employee on the phone that “If the delivery time is not suitable next time you can pick it up or cook at home”. IM SORRY WHAT?! This was a delivery to a business so the cooking was not an option. Also bringing and feeding children from my home is a liability so that ignorant reply was unnecessary and extremely unprofessional.
And now here I sit almost an hour later waiting for my family’s order to our home a max of 5 blocks away and no food. Called to check on the order and the employee stated “He is working on it now” when the status of my order states Delivered. These repeated issues that are obviously experienced by most need to be addressed.
LG
Laura Jane Gleason
6 days ago
Update: I decided to call the store, because, I was still hungry! Gentleman that answered the phone was very polite, he listened and did not argue or give an excuse. He asked me if everything else was as it should be, I told him the ice was ok we all make mistakes, and the sammich was cut, so no.
He had another sandwich made and delivered to me. While waiting, I got a call, from the driver, I had not heard him knock. So, omg! He called why is that not the first thing they do?
Anyway, I got my sandwich so the hungry should pass soon.
I am so annoyed. I did NOT ask for contact less delivery.
I went to look outside and a neighborhood cat eating my sandwich.
This is not the first time JJ's has abandoned my order.
I had to call the shop to ask for no ice. I double checked that my sandwich would be cut in half, it ofyen is not.
Typically I like ordering from them its usually good food fast. But after this, hopefully never again. I say hopefully because they are one of the few places I can get food delivered that is not door dash and all thier fees.
Honestly, I want my tip back and a new sandwhich.
BJ
Billy Bob Joe
Aug 10, 2026
It’s honestly embarrassing what has happened to this Jimmy John’s location. This used to be a place I could rely on for a correctly made sandwich, decent service, and a reasonably quick order. Apparently, even those incredibly basic expectations are too much to ask now.
The decline in this location has been dramatic. Service is painfully slow, the restaurant itself looks poorly maintained and does absolutely nothing to inspire confidence in the food being prepared there, and the quality of the food has fallen off a cliff. Whether there have been staffing changes, management changes, or simply a complete collapse in standards, this is nowhere near the restaurant it used to be.
The ingredient situation is especially ridiculous. They regularly seem to be out of basic items, which is bad enough on its own. But instead of telling you before making your order, they will just leave the missing ingredient off, hand you the sandwich, and apparently hope you don’t notice. If you do notice and ask about it, you may be met with a blank, indifferent response as though expecting to receive the food you actually ordered and paid for is somehow an unreasonable request.
At this point, the entire experience gives the impression that nobody is particularly concerned with accuracy, speed, cleanliness, communication, or quality. Those are not minor details. Those are essentially the entire job of operating a sandwich restaurant.
Between the absurdly slow service, poor food quality, missing ingredients, lack of communication, and total lack of attention to detail, I cannot recommend this location to anyone. There are far too many other places to spend your money where receiving the meal you actually ordered is not treated like an optional bonus.
What makes this especially disappointing is that Jimmy John’s used to be a chain I genuinely enjoyed. Watching this location deteriorate into what it is now is frustrating and honestly pretty sad. I hope the owner or upper management takes a serious look at what is happening here and makes substantial changes to the staffing, training, cleanliness, and management of this location.
Until that happens, save yourself the frustration and go somewhere else.
RG
ryan garrison
Jul 28, 2026
Walked in at 6:00pm the tables were in the aisle.Asked the worker if we could dine in she said i guess i havent finished sweeping yet. Ummm maybe you should sweep when its closing time not when people are coming in to eat
TF
Toni Fakerman
Jul 23, 2026
The audacity. They served me the best sandwich I've ever had faster than I ever would have expected. Frankly, this is unacceptable. If I receive service this good again I don't even know what's going to happen man. Make sure to take care of your guys Tim