Whataburger

Reviews

• BB

  Brikx

  3 days ago
  1.0
  8:15am, I go to the drive thru. Didnt ask for my name or anything like they normally do but, that's small potatoes. I pull up, I order a spicy chicken sandwich. Before I can finish the word "sandwich" the woman on the other end of the mic cuts me off and says SEVEN MINUTE WAIT!. I stop. And say "thats fine....." and silence because I was blown away with the abruptness. It continues, she asked if I want everything on it, I say "No, I just want the Spicy Chicken Sandwich by itself with no tomatoes. That's it". She asks. "What to drink"? I say, "By itself, please." Asked anything else, I say no just the chicken sandwich. And then asked AGAIN with an attitude and that point I have had IT! I told her through the drive thru she has an attitude and I dont want anything and I drive off. I dont know who pissed in her cereal this morning but, when someone is ordering ONE item its not ME!
• RS

  Ruby Smith

  Sep 29, 2026
  5.0
  My experience is always good. Great quality and service. The employees even know my name by my voice when I order😄.
• BH

  Bri H.

  Sep 26, 2026
  1.0
  Couldn't tell you what the food was like. We waited 30 mins. The employees came to ask whats the name on the order like 3 to 4 times. After 25 mins of waiting what looked like a manager came out to tell us that they couldnt find our order on the system. No apologies. No anything. So we were ok forget it then and then she had the audacity to ask for us to wait for the car in front of us to their food and we said nope. Ask them to pull forward. We left there with no food and time wasted. Horrendous customer service.
• CC

  Cici

  Sep 16, 2026
  1.0
  I DIDNT EVEN GET PAST ORDERING MY FOOD. THE GIRL AT THE WINDOW TAKING ORDERS LIKE SHE HATES HER JOB NEEDS TO BE REPLACED OR TRAINED, RUSHING CUSTOMERS AND GETTING AGITATED ABOUT A POSITION YOU CHOSE IS UNPROFESSIONAL. I GOT HERE OFTEN NEVER HAD AN ISSUE USUALLY THE TEAM IS KICKIN IT AND SMILES.
• PP

  Paula Phillips

  Sep 8, 2026
  1.0
  ⭐️ Unfortunately, this has become a consistent issue at this Whataburger. Every time we visit, we feel rushed through the ordering process, particularly in the drive-thru. Tonight was especially frustrating. While placing our order, the employee was rushing us on the speaker. We were trying to confirm that our order was correct, but instead of allowing us to do so, we were simply told to drive to the next window. When we got to the window, we explained that we needed to confirm the order because we had not been able to do so at the speaker. We were told, “You have three meals,” and essentially instructed to drive away. The problem was that our order was actually missing food. We were also missing the sauces we had specifically requested multiple times. Customers should not feel like they are being rushed when placing an order, especially when they are simply trying to make sure their order is correct. Taking an extra moment to listen and confirm an order would have prevented this entire situation. Unfortunately, the repeated poor customer service and lack of attention to orders make it very difficult to recommend this location.

Frequently Asked Questions About Whataburger