AC
Alexandria Crossen
6 days ago
My fries were missing the Monopoly game pieces, so I went to the counter to ask about replacements. I stood there for several minutes while an employee in a grey shirt repeatedly looked at me but ignored me. Another employee eventually helped and said Monopoly had ended a few days earlier. When I asked if he could check whether replacement pieces were available, he repeatedly had to ask the employee in grey, who continued ignoring him while filling orders.
Eventually, she came over, sighed, and responded with a very cold and irritated attitude. She told me Monopoly was over and that replacements were not available. Throughout the interaction, I felt dismissed and treated as an inconvenience. She walked away without giving me an opportunity to ask anything else, so I had to raise my voice to get her attention and ask for her name. She identified herself as Evelyn.
I understand that employees can be busy, but the lack of basic courtesy, communication, and customer service was extremely disappointing. I left feeling disrespected over what should have been a simple interaction.
I reached out as requested and this was the reply but there is nothing about my experience:
Hi Alex,
Thank you for taking the time to contact McDonald’s Customer Care. Customer feedback is incredibly important to us, we will be sure to share with the appropriate stakeholders.
When did the Monopoly game end? (to be used after 11/1)
Thank you for your interest in participating in the Monopoly® Game at McDonald's.
The Monopoly Game at McDonald’s ended at 11:59:59 p.m. LT on November 1, 2026. You may continue to scan/enter Game Codes from Game Pieces in the McDonald’s App to claim prizes and collect Monopoly® property pieces (and, if applicable, claim any prizes potentially won) until 11:59:59 p.m. LT on November 22, 2026. Thereafter, any unclaimed prizes will be removed from accounts. The Chance Card Game ends at 11:59:59 p.m. LT on November 8, 2026.
We hope to have the opportunity of serving you again soon under the Golden Arches.
Sincerely,
Mary Shirley
McDonald’s Customer Care