Named one of Kansas City's Top 10 Restaurants (Excluding BBQ) by Condé Nast, recognized among the Top Regional Sandwiches by Midwest Living, and featured on Eater's list of top Kansas City restaurants, The Italian Sausage Co. is built on the belief that great food starts with tradition, craftsmanship, and community. Inspired by NYC Italian delis and neighborhood markets where recipes were passed down through generations, we make nearly everything in-house. From our signature Italian sausage, hand-rolled meatballs, slow-roasted Italian beef, breaded chicken cutlets, and Italian steaks to our sauces, pesto’s, aioli’s, fresh mozzarella, and freshly baked bread, every ingredient is crafted with the same commitment to quality and authenticity.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.