TS
Tiffany Stitt
Aug 15, 2026
Domino’s Review
I placed an order through Uber Eats on Thursday night. After waiting, I called Domino’s and was told by the store manager that they were short on delivery drivers. I was informed that if they could not deliver my order, they would have to cancel it and I would receive my money back.
Instead, my order was marked as completed as if it had been delivered—even though it was never delivered to me.
I contacted Domino’s again the following day, and they confirmed to me that the order had not been delivered. I also left a review directly on the order through Uber Eats, and Domino’s responded with an apology. That response clearly shows that I reported the issue and that Domino’s was aware of what happened.
Trying to get help from Uber Eats has been extremely frustrating. I repeatedly sent messages through the app, only to receive a one-message response saying the conversation was closed. When I finally managed to speak with agents, I explained the entire situation. I was repeatedly told they had “researched” the issue, but from what I was told, their research appears to be based primarily on the fact that Domino’s marked the order as completed.
That does not prove the food was delivered.
I do want to acknowledge Amanda, who assisted me last night. She was decent and appeared to genuinely try to help me as much as she could. Unfortunately, the overall situation still has not been resolved.
The store manager kept telling me that he had called Uber and told them to refund my money. However, despite knowing that my order was never delivered, I did not feel like he was taking the situation seriously or showing much concern about the fact that I was still out my money.
I was simply trying to get either my food or my money back. I don’t think that is an unreasonable expectation.
I also contacted Domino’s corporate customer service about the situation. Corporate contacted the franchisee, but I have still not heard back from them.
This entire situation has caused me undue stress and emotional distress. I do not have money to waste on food that I never received. That was my hard-earned money, and I needed that money for food. Now I am left repeatedly contacting two companies trying to get back money that I should not have lost in the first place.
At this point, I feel scammed out of my hard-earned money. I paid for food that I never received, Domino’s acknowledged that it was not delivered, and yet the order was still marked as completed. Then Uber Eats continues to rely on that same status when deciding whether to refund me.
Whether this was a mistake, a breakdown in communication, or something else, I am the customer who is being left to pay the price for it.
I understand that mistakes happen, and I would have been willing to give this Domino’s location another chance if the situation had been handled differently. But after the days of trying to get this resolved, the frustration, the stress, and the lack of accountability I have experienced, it would take a lot for me to consider giving this location another chance.
My questions are simple:
A. Why are you accepting delivery orders when you know you are short on delivery drivers?
B. Why was my order marked as completed when it was never delivered?
C. Why is Uber Eats relying on the “completed” status as proof of delivery when Domino’s acknowledged that the order was not delivered?
I have tried repeatedly to resolve this. I have contacted the store, spoken with the manager, contacted Uber Eats multiple times, spoken with their agents, left a review through Uber Eats, contacted Domino’s corporate, and corporate even contacted the franchisee.
And still, I am out the money for food I never received.
All I wanted was my food or my money back. I don’t think that was asking too much.
After this experience, I would not choose to support or order from this Domino’s location again. Customers deserve better communication, accountability, and consideration when something goes wrong.
No customer should have to pay for food they never received.