Chipotle Mexican Grill

Reviews

• MS

  Melissa Smith

  4 days ago
  1.0
  This was my second time at this Chipotle location. My first experience was absolutely horrible, but somehow the second visit was even worse. I placed an order for pickup and went to the pickup window. Nobody came to the window for about five minutes. When someone finally showed up, they asked for my name and order information, then I was asked the same thing multiple times by different employees. I was told they were bagging my order, but another 10 minutes went by with nothing. I knocked on the window again, and after roughly 20 minutes total and FOUR different employees asking for my name, I finally received my food. After waiting all that time, the order wasn’t even correct. No sour cream, no corn, no steak even though I paid for double meat, and the side tortilla I ordered was completely missing. The rice portion was also extremely small, so I asked for a little more, only to be told they were out of white rice. The most frustrating part is that the restaurant appeared practically empty. Waiting 20 minutes at a pickup window for an order that was already supposed to be ready, only to receive an incomplete and incorrectly made meal, is unacceptable. This was my second terrible experience at this location, and there will absolutely not be a third. Never again.
• SS

  Star Swift

  Sep 23, 2026
  5.0
  This is specifically for the restaurant on Banister Road near I-435. Staff was kind, efficient and gave a great atmosphere. The restaurant was nice and clean and the food was hot and served up swiftly. Would definitely recommend this location.
• VS

  Viperprincess ST

  Sep 21, 2026
  1.0
  Last night (sun) ordered Uber eats, the food came missing more than half the order- just received 2 bowls/2 drinks. The bowls were not right- they were made identical- didnt order them that way at all. Then ordered my bowl again with things ots & extras like chips guac, queso & chili lime sauce. Missing all but the cheese & once AGAIN bowl was made wrong,, finally had to explain it was just rice, beans meat, cheese & sour cream but they were out of that. I dont know who trained who or if they leave sraff unattended after certain time of night, left to do what ever they feel like with orders, but come on- Get. It. Together, The management has failed not only this location but the staff as well - improperly trained & lack of supervision leads to poor quality of service
• AT

  A-Team Travels

  Sep 20, 2026
  5.0
  Yo! There is a new Chipotle on the south side and I'm ALL about it. Let's get into this. Come on y'all! I'm going to keep it 💯 with y'all - as I always DO. Every experience here hasn't been flawless, but they just opened so we gotta give them some leeway here. Andre is simply AMAZING! He works hard, always has a smile on his face, very personable and has this lady's order down to a science - do you hear me. I'm so excited when I go in and he's there because I KNOW it's going to be a seamless experience. Kayden is wonderful as well. When I don't come in for a minute because I've put myself on punishment from eating a Chipotle bowl too much, he jokes and says "Where you been, you not cheatin' on us - are you?" 🤣 I've had a couple of bumps and he always smoothes them out. Takes care of me as the customer and provides a resolution that is spot on while also being mindful of the business - which as a professional, I appreciate. Now, I do have to touch on one person that I almost want to walk out of the door when I see her, without making a purchase, and that is Maria. She is rude, curt, unprofessional and acts as if me asking for extra cheese and cheese on top of my Guacomole (so it doesn't stick to the lid) is a crime. Very light handed with portions, like ridiculously so in my opinion. She's extremely nosey, almost to the point that if someone else besides her is helping me, she can't hardly do her job, or assist other customers without watching what they are doing with me. I won't order with her anymore. I'm not about to spend my money, be annoyed, treated other than I expect, deal with rudeness and have to dang near beg for what I want. Nope - not gonna happen. I went in one time and asked the young lady helping me to please swap the sour cream out because it had all kinds of stuff in it like corn, salsa, pico, etc. There was hardly any left in the container anyway and she gladly did as I requested. Maria went and got the manager and he got on this young lady's back about it. I had to let him AND Maria know that I requested that as the customer and she honored my request. Overall, this isn't enough to make me rate them lower or stop going because literally everyone else is wonderful. Give the south KC location a try. They work hard and most everyone does it with a smile - which is very rare these days. Thank you Andre and Kayden. Y'all some real ones. P.S. Keep the new Chilli Lime chips because they are everything AND bring back the red chimmchurri sauce. Sorry y'all. Yes, I'm kind of dry beggin' for the red sauce. No, this is not a contradiction. I won't beg to be treated right and fairly but if you've tried that sauce then you KNOW. It's not a game. Anywho, y'all are welcome and enjoy! ✌🏼 BYE!!! 🤣😂😅
• CW

  Cody W

  Sep 16, 2026
  1.0
  Went to go grab some food during their standard business hours to be met with a sign that said "sorry we are closed" while 5 to 6 employees were inside the store. Takes being lazy and not wanting to work the final hour to a whole new level if you're just going to lock the doors and refuse service.