I don’t even know where to begin. I’ve been to this restaurant a handful of times and have genuinely enjoyed every experience until this one, which has ultimately made me never want to return. I typically don’t leave reviews, but this was hands down the worst restaurant experience I have ever had.
We were enjoying what started as a normal dinner when we finally received our rolls. One of my coworkers noticed multiple hairs in one of the rolls. We remained calm and politely asked for a replacement for that particular roll. We checked the other rolls and continued with our dinner without making a big deal out of the situation.
Shortly after, the manager approached us and asked if we could move tables because a party of 25 was arriving. I will say that in all my previous visits, I have never been seated upstairs for a reservation, so I wasn’t aware that there might be a time limit on our table. Perhaps we were simply seated in the wrong spot that evening, but regardless, we politely agreed to move.
Mind you, this was in the middle of our meal. After moving to another table, we continued eating for another five to ten minutes before a different woman approached us and asked us to move again. At that point, I was understandably frustrated and initially said no. The same manager who had helped us with the issue regarding the hair returned and told us that we would have to move again because they needed our table for the party of 25. Despite the inconvenience, we remained calm and ultimately agreed to accommodate their request.
After everything we had experienced that evening, I expected the restaurant to make a more meaningful effort to make things right. Unfortunately, the compensation was disappointing. We received only a few dollars off each meal, and because I was dining with two coworkers, we were paying on three separate checks. On top of that, we were given just one $25 voucher to share among the three of us, despite the fact that we were all paying separately. The restaurant was also aware that one of my coworkers was visiting from Atlanta.
What made this experience especially disappointing was that I had personally recommended this restaurant to my coworkers based on my previous positive experiences. I felt embarrassed bringing them somewhere I had always enjoyed, only for the evening to turn into such a frustrating and uncomfortable experience.
Mistakes happen, and I understand that unexpected situations can arise when managing a restaurant. However, finding hair in our food, being asked to move tables twice in the middle of our meal, and then receiving such minimal compensation for the overall experience was unacceptable. It wasn’t just one isolated issue; it was the way the entire situation was handled.
Unfortunately, this experience has completely changed my opinion of a restaurant I once enjoyed and recommended. I expected better food safety, better communication, and, most importantly, better customer service. Based on this visit, I have no desire to return.