Wingstop

Reviews

• DK

  Devin Kump

  3 days ago
  1.0
  If I could give 0 starts I would . Plain and simple I need the contact information for the owner of this franchise or the contact info for the GM of this corporation. I placed an online order , and for soem reason failed . I tried contacting the store more then 12 times . No answer. The "in store manager needs a reality check and fired " Placed the order again and it whent through, tried calling to confirm another 8 times now answer . So I whent to the store . With my phone to my ear calling the store in walking in after 30 mins of trying to contact them , and asked for the manager. Took another 5 mins or so for manager to get to me . I then proceeded to ask if this was franchise or corporate. He declined to answer then I aske for his bosses card / contact Info to which he replied he cant give that info out . I then notified him that the phone is ringing and maybe he should pick it up . He did not then I showed him that it was I that was calling and over 20 times now . He then proceeded to use vulgar language and curse at me using the F*** work and in an instant he literaly said and I quote f*** the customers . He had no intention of listening to me as a customer, and all Intentions of using vulgar language cussing me out and then walking off and ignoring me completely. Knowing he was in the wrong . I do not care how busy you are . The phone ring 20+ times you should pick it up as per your employment requires. I even had 3 other customers come to me and tell me they have heard phone ringing for the entire time they had been there . That was me and no answer Let not forget the fact that even after this altercation/ confrontation. While inside the building i called another 15 + tike and visually observed all employees, but most important the manager not picking up the phone I even was having conversations with other customers waiting showing them that im calling and still not a single employee picked up the phone when its right next to them . This is a horrible business practice and I sincerely demand the contact information of the BIG GUY manager or the Owner of this corporation. This is beyond ridiculous And took everything in my power to not drag your current manager over the counter. Regards.
• DL

  Dwayne Leonard

  Sep 29, 2026
  1.0
  Went to this location on 39 th street .they said I could only pay with exact cash .or order online only. That was my first red flag . Then when I got my food home and I live 5 min from the store , the chicken tasted old and was tough like it was recooked it was a mess . I will not return any time soon .
• HZ

  Halie Zehner

  Sep 13, 2026
  1.0
  First off we walked in weren’t really greeted other than asked if we were placing an order or picking one up. When we said that we were going to be placing an order the lady said I’ll have someone with you in a moment and we didn’t get our order placed till about 5 minutes later after we watched 3 workers on there phone. She then proceeded to take our order telling us it’ll be about a 45 minute wait. We said it was okay and continued with our order. About 30 minutes pass by and we grab our food, our wings were cold, and they forgot about our corn and fries. We went back up to the counter they gave us our corn after she said to wait a minute and then still forgot our fries. Every table had trash on it and was a mess not one person went and cleaned tables the 45 minutes that we had stood there and waited. I get that they were probably short staffed and obviously busy but there priorities weren’t with helping people or having good service. If I’m waiting 30-45 minutes on food I expect it to be fresh and not cold like it had been out all day
• RS

  RaMye S

  Sep 9, 2026
  2.0
  Just came back from wingstop, the SECOND time tonight. Went in and everyone was friendly and took my order accordingly. Waited a long time for the food, knowing they were busy, which is reasonable. Maybe they would have been faster if the employees were too busy hee hee ha ha in the back, constantly talking about how they “didn’t want to be there” and “missed their mans.” My order ended up being wrong. I ordered half bbq half hot, and got half mild half hot. My fries were not crispy like they normally are, all of them were soggy, with barely any color OR seasoning on them. Had to return, and upon my return they were still up to the same thing, talking and playing in the back. Ive been in the position of fast food and having a time with coworkers, but it shouldn’t be allowed while customers are waiting and you’re busy. If you don’t have a night manager, you need one!!! If he/she was there get a new one!! I think i’ll stick to doordash.
• TA

  Tina Adams

  Sep 6, 2026
  1.0
  Never had an issue here but tonight ordered the same wings as usual and a new kind. Got home saw the usual wings we ordered was not right. So I went back. Told them what was wrong. According to the employees the dry rub is a wet sauce. I even tried showing the guy we ordered them last time, its a normal for us. What we got tonight was not the same as usual but I was told I didn't know what I was talking about. So because the attitude and telling me I don't know what I'm talking about even though it's the same thing we order everytime, I got attitude back then i asked for a refund. Then was told I have to wait till tomorrow for a refund. I asked for a refund or fresh food. Then a female worker had nothing to do with it and got attitude and started running her mouth inappropriately and wants and just kept talking crap about a paying customer infront of me and the guy had to tell her to stop. Because all of it I got attitude back then the guy decided to remake it and we had to do a different dry rub to ACTUALLY have DRY RUB WINGS. Then I asked if he was the manager and his name and he said he wan not the manager. They had no manager on duty. Really now wingstop approves this behavior by employees. Well I won't be back to this location since they wanna hire disrespectful, employees that shouldn't work customer service.

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