PP
PeeOnGrandma
Sep 19, 2026
I went to this location around 11am today, when I went in, I ordered at the kiosk that was meant to be used for cash transactions. I sat and waited for 35 minutes along with another customer to be able given my food. Finally, an older man came into the building and went to the counter to order his “regular”, that was the first time I saw the manager at all. She stepped to the counter, helped the man with his order, then began to turn and walk away very quickly. I had to go to the counter and be slightly loud to even get her to stop whatsoever. Once I got her attention finally, she asked me what kiosk I had placed my order on. I told her it was the cash kiosk. She then proceeded to fumble to figure out what order was mine, then told me it hasn’t even begun being made yet because I hadn’t paid. Mind you, I have already been inside the location for 35 minutes along with another customer struggling with the same problem. She had me pay, and then told me my food would be right out. I would also like to mention, the other customer who was at this location along side me had paid with his card already, he was just left in a limbo, as was I. I watched 4-5 customers who ordered after both me and this other customer walk out with their food, not only that, but my good friend who was waiting with me got not only their normal order, but a third burrito that either this location failed to give them, or they didn’t order accidentally (We will never know, as even though they ordered through the kiosk that used cards, they DID not get a receipt of any kind, so we had no way of being able to tell), I waited another 20-25 minutes for my food to be made. I was at the point that I wanted a refund, so I had made my way back up to the counter and looked back at who I presume the manager at the time was. I did my best to look at her as hard as I could to not cause any problems, and she turns from the employee she is talking to, looks me in the eyes, and immediately b-lines to her office. I never once saw her after that. I was never offered a refund or discount of any sort, which after waiting 35 minutes for my food to begin even being cooked, and then waiting an additional 20-25 minutes for it, I would have at least liked an apology of some kind. I received nothing but the man who was working the line behind the wall to make to-go orders, making my bag, then proceeding to drop it from his hand like it was garbage onto the counter. And to top it ALL off, whoever the woman in the suit and tie was with blonde hair that was typing on her laptop and talking to employees, she made sure to leave the instant there was any kind of complaint. This location has always been known to me as a problem, but first hand, I couldn’t even get a refund because the manager hid because she couldn’t handle her own work. It’s beyond infuriating and disappointing that I was treated this way, and that my time as a fast food restaurant, was that of what I’d expect from a high-end steak restaurant. I should get my 4 items (Cantina bowl, cheesy roll up, chicken nugget crunch wrap, and the frito burrito) from Taco Bell in a reasonable amount of time. I shouldn’t be expected to just be alright with the obvious lack of care that these workers, and ESPECIALLY the manager has. This location already had a horrible name, but after being treated the way I was at 11am on 9/18/26, I can surely say that there will never be a return, and I will make it very clear to not go to that location, as they obviously do not care at all.