Pizza Hut

Reviews

• AM

  AJMT Martinez

  2 days ago
  5.0
  Awesome service 👏
• JR

  Jasmyne Richard

  Apr 13, 2026
  1.0
  I placed an order for the Ultimate Hut Bundle with a Dr Pepper around 2:30 PM, with an estimated delivery time of 3:02–3:12 PM. When I checked the status at 3:10, it suddenly showed my order as canceled. A few minutes later, it updated with a new driver and a later delivery time. I called the store to understand what was going on. I was polite, but the employee I spoke to was dismissive and didn’t explain anything, which made me feel like I was wrong for calling. Shortly after, my order was canceled again and reassigned to another driver. By this point, I had been waiting quite a while. I called again around 3:26 PM, and the employee who answered said they had no idea where my order was. I remained patient and even apologized for calling, but the attitude I received was still rude. Eventually, they found my order and said they needed to remake it, but only gave me a vague “ticket 20” instead of a proper order update. After waiting even longer with no updates, I called a third time because I needed to leave for work soon and still had no idea if I would receive my food. The employee was extremely disrespectful, spoke over me, and made it seem like the situation was my fault. I could hear staff in the background also confused about my order. I was told it was “coming out of the oven,” but again, no clear timeline was given. Nearly two hours after placing my order, I finally received a call saying they had arrived, but I had been in the shower after waiting so long with no updates. I asked if they could leave it at the door. When I finally got my food, my Dr Pepper was missing, and the thin crust pizza was burnt on the bottom. Overall, this was a very frustrating experience due to poor communication, multiple cancellations, long delays, and rude customer service. I understand mistakes happen, but the lack of accountability and professionalism made this much worse. Writing this review so this does not happen to another customer. The second employee was named Jennifer I believe.
• TJ

  Tina Johnson

  Apr 9, 2026
  5.0
  Had it delivered, only had cash so was nice to be able to get something
• KL

  Katherine Holthe, LMT

  Mar 27, 2026
  3.0
  I picked up my pizza, chicken, and breadsticks... They were barely warm. They were not kept in the warmer I don't think. My pizza was not made pan pizza as I requested and I paid an extra dollar for that for some reason. If it was, it did not rise like the pan pizza is supposed to. I was shown the pizza but I was distracted and tired from the day, so I didn't notice until I got home.
• AC

  Angela Cummins

  Feb 6, 2026
  5.0
  The people at this carry out Pizza Hut are awesome! The service is great and they're always friendly and professional. This store always puts the customer first. That's hard to find anymore. The manager at this Pizza Hut is exceptional. They always get it right and no matter how tired they are from their very popular store, they always have a smile to welcome you. We have a very specific type of pizza we like and it's never right when we order it on the app. This store manager has worked with us consistently to make sure we have a great experience!