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McDonald's

3.2
(2,693 reviews)

Business Details

11801 E 40 Hwy, Independence, MO
64055, United States
(816) 358-4324
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11801 E 40 Hwy, Independence, MO
64055, United States

Hours

Monday5:00 AM - 1:00 AM
Tuesday5:00 AM - 1:00 AM
Wednesday5:00 AM - 1:00 AM
Thursday5:00 AM - 1:00 AM
Friday4:00 AM - 1:00 AM
Saturday4:00 AM - 1:00 AM
Sunday5:00 AM - 1:00 AM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 11801 E 40 Hwy in Independence, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.2
2,693 reviews
5 stars
761
4 stars
505
3 stars
537
2 stars
282
1 star
608
  • JW
    Jason Ward
    1 day ago
    4.0
    This is a good food experience and the manager here tries to give good service. Overall McDonald's needs to decide if they're going to continue offering dine-in or just be a drive-thru restaurant. It's sometimes hard to get service from a staff which are obsessed with pushing people through the drive thru. I'm in my car a lot and appreciate time out too eat or have a cup of coffee in the dining room. McDonald's can find a good balance between drive thru service and front counter service. I hope.
  • NS
    Nikolai Shilobodin
    2 days ago
    1.0
    This was easily one of the worst McDonald's experiences I've ever had. Extremely disappointing service and a complete lack of professionalism and basic restaurant management. First, the ridiculously slow service. We waited over 15 minutes for a very simple, basic order, despite the restaurant being practically empty. No crowds, no long lines, no obvious reason for such an excessive wait. For a restaurant that advertises itself as fast food, this is absolutely unacceptable. Second, the complete lack of management and professionalism. The manager was sitting at a table doing paperwork while children were playing with the restaurant's wet floor caution cones, repeatedly throwing them against the floor and creating an incredibly loud, disruptive environment. The noise was ridiculous, yet the manager did absolutely nothing to address the situation. Customers should not have to sit through that kind of chaos while waiting for their food. Third, the language barrier and poor customer communication. Orders were being called out in Spanish, with no clear English announcements. This is a McDonald's location in the United States, where many customers, including myself, primarily communicate in English. Customers should be able to understand when their orders are ready without having to guess or struggle with unclear announcements. Clear, accessible communication is a basic expectation of customer service. Overall, this location demonstrated extremely poor customer service, unacceptable wait times, a noisy and poorly controlled dining environment, and a complete failure of restaurant management. The most frustrating part is that none of these issues required extraordinary effort to prevent. Just basic professionalism, supervision, and attention to customers. If this is how the restaurant operates when it's practically empty, I can only imagine what happens during busy hours. Absolutely unacceptable experience. One star is more than generous. I would not recommend this McDonald's location to anyone who expects even the most basic standards of fast food service.
  • JJ
    Juliette
    Oct 7, 2026
    1.0
    Who ever was taking my order this morning around 8:16-18am. She was extremely rude and unhelpful. God forbid I ask about the price hike. This little girl proceeded to get upset with me. After she rang in my food wrong and I had to explain "no ma'am I did not say that". When I tried to continue to explain to her she cut me off by saying "ma'am okay okay okay okay." She then fled the window so she did not have to talk to me and a man was standing there instead. Thankfully he was more helpful than she was.
  • ZB
    Zaida Berganza
    Oct 4, 2026
    1.0
    Bad customer service especially a lady with yellow vest cursing 🤬 everybody I think she needs a better costumer service classes ♥️
  • SH
    shamone hill
    Oct 3, 2026
    5.0
    Went through drive thru placed my order and wanted to add something else to it but they told me I had to go back around if I wanted to add something else it couldn't be added to the same ticket. SMH. You just missed out on 6$

Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's in Independence, MO?

The McDonald's at 11801 E 40 Hwy in Independence, MO is open daily from 6:00 AM to 11:00 PM.

What are the drive-thru hours at this McDonald's location?

The drive-thru is open Monday to Thursday and Sunday from 4:00 AM to midnight, and on Friday and Saturday from 4:00 AM to 1:00 AM.

Brand Certified Facts from McDonald's

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Certified October 11, 2026Yext Knowledge Graph
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