Chipotle Mexican Grill

Reviews

• LH

  Lisa Housh

  1 day ago
  1.0
  Ordered using door dash. Delivery arrived, no utensils. I called and asked if they normally add utensils whith a door dash order and was told yes they do. When asked what could be done, the man offered me a free drink. What with no straw??? I spent way too much money on food that I can't eat.
• ML

  Makayla Larry

  3 days ago
  1.0
  Very Disappointing Experience – Food Safety and Poor Customer Service My brother and I visited this Chipotle location in Independence, and I was extremely disappointed with both the food handling and the customer service. I understand how stressful a rush can be. I’ve worked in the restaurant industry myself, and I’m currently a private chef, so I know firsthand how demanding food service can get. However, being busy is never an excuse to disregard cleanliness, food safety, or basic customer service. While preparing our food, the employee was not changing his gloves between handling different ingredients. Guacamole, salsa, sour cream, and other ingredients were getting mixed onto my bowl and the outside of my containers. My sides of sour cream and guacamole were covered in food residue that I had to wipe off myself. I asked the employee to change his gloves, and I genuinely appreciated that he complied. However, by the time I was leaving, I was frustrated that I had paid for food packaged so messily that I had to clean the containers before I could comfortably eat or even put them in my refrigerator. I asked to speak with a manager. The young lady at the register was very sweet and helpful, and I appreciated her professionalism. Unfortunately, the situation went downhill from there. Instead of properly addressing my concerns, the manager allowed another employee to speak to me. This employee was argumentative, dismissive, and disrespectful. He repeatedly used the fact that they were busy as an excuse and told me that the employee had already done what I asked. That completely missed the point. Asking an employee to change their gloves should not result in a customer being argued with or made to feel unreasonable for raising a legitimate concern. As a private chef, I take food safety and cross-contact seriously. Customers may have food allergies or dietary restrictions, and carelessly transferring ingredients between orders can create unnecessary risks. I have food allergies myself, and although the ingredients involved did not cause an issue for me this time, that may not be the case for another customer. What bothered me most was the lack of accountability from management. A manager should be able to listen to a customer’s concerns respectfully and ensure their employees do the same, regardless of how busy the restaurant is. I wasn’t asking for special treatment. I was asking for clean food handling, basic professionalism, and respect as a paying customer. I hope this location takes food safety, employee training, and customer service more seriously moving forward. This experience was unacceptable and has made me hesitant to return.
• EM

  Emma Mitchem

  6 days ago
  1.0
  No self-respecting person should eat here. I visited around dinner time and half the ingredients on the hot side were missing because "the grill guy was on the phone". When another customer asked when they could expect refills on the grill they said "I don't know depends on when my grill guy is back." This is a restaurant? You're supposed to serve food? The employees genuinely don't care and if you think of filing a complaint online, it's all AI. Hard to have any standards when a robot is the only one who hears that things aren't up to par.
• CG

  Collin G

  Oct 3, 2026
  1.0
  They not only ration meat like it comes out of there paycheck, they also do it with the beans and...and rice. I asked for more bean and actually got so few beans the second scoop that I could count them on the ladle.
• LR

  Levi Rhoads

  Sep 26, 2026
  2.0
  Every time we give this location a chance, we’re left disappointed. Today, ordered a bag of the new chili lime chips but it only came with a bag 98% empty. Additionally, three of the meals had poorly chopped or mixed ingredients. In the past, we’ve had items left off the order, over salting, under cooked rice. Theft from not providing paid for items, and poor quality control. Sums up this location.

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