Pizza Hut

Reviews

• SS

  S Simms

  4 days ago
  1.0
  5/6/2026 - After placing an order through the app, I went to pick it up and discovered my order was made incorrectly, including issues with the personal pan toppings and wing count. I brought the concerns to store manager Turinna’s attention, but she was rude, dismissive, and refused to properly address the wing count issue while my pizza was being remade. I later observed her leaving from the side of the building. I calmly approached her vehicle to ask about my order and whether another manager was available. Dismissing my inquiry, she reversed her vehicle, stricking me with the driver-side mirror, and drove off the lot. I later spoke with District Manager Andrew Wunderlich, who initially seemed very concerned and apologetic until after speaking with Florissant Police Department. After that, I felt the matter was no longer being handled seriously, and I have yet to receive any meaningful follow-up regarding his investigation. Unfortunately, this location failed to hold the manager accountable or provide a fair resolution. I will continue pursuing this matter through outside channels until it is reviewed impartially.
• SA

  Saroya Anderson

  May 6, 2026
  1.0
  This location needs to close. I have ordered here on several occasions with poor service. When you order here please expect your order not be correct. So please check, double check, and triple check. I spent $83 for a pickup order. The pricier item of my order was 36 wings for $54.99, to which 18 wings were missing. It was difficult trying to get a hold of the store as I kept getting their call center. I then had to drive back to the location where I was then told they did not ring me for 36 wings until I presented my receipt. I was then given the 18 wings after placing a complaint with the call center. Nothing was offered for my inconvenience. The owner of this location needs to provide more trainingto management.
• KD

  Kayla Dyer

  Apr 20, 2026
  1.0
  My pizza was not good. Always preferred Pizza Hut but not anymore.
• SS

  SHORTDOGGakaMR100

  Apr 15, 2026
  2.0
  I went today the 15th and yesterday the 14th. The lady who worked the counter for lunch yesterday was helpful, nice and on point. She's the only reason I gave them 2 stars. The lady today had an attitude and just all around poor customer service. She needs to find like a factory job, not dealing with. Customers! Poor customer skills!
• CB

  Crystal Burke

  Mar 29, 2026
  1.0
  Sent our order by door dash, who's screwed up anything we've ever dealt with them over. Driver gave us the wrong order and when my husband called pizza hut to demand a refund, got the run around before the girl finally understood we were NOT going to accept a replacement order and they would be refunding us. This store has been nothing but a mess for the last couple of years and no one there gives a damn about making things better. Edit...as of 4/6, we still have not received our refund, but by God they made sure to charge us for food we never got!!

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