Chipotle Mexican Grill

Reviews

• JL

  John Leavitt

  6 days ago
  4.0
  Food was okay. I was expecting a lot more with all the hype that I've heard about Chipotle.
• FM

  Frederick Milo

  Sep 14, 2026
  1.0
  Literally just thrown together
• MS

  Matt Scanlon

  Aug 29, 2026
  3.0
  During the day this place is perfect. But I went in at 830 which is 2 and half hours before they closed and they had no rice, no beans and everything else looked awful and 3 workers on their phones paying 0 attention to the long line of customers. Will never go back unless during lunch time
• SU

  Sports Are Universal

  Aug 19, 2026
  1.0
  This chipotle is so bad, and it has been for the last 5 years I’ve lived nearby. It’s so bad to the point that I typically drive further just to get a decent meal. The rice is always hard and old, and the meat is always chewy and rancid. In top of that, the majority of the staff who work here do not care whatsoever about their jobs and it shows. This chipotle should genuinely be shut down, and is an embarrassment to the business as a whole. And of course, when you drive 15 minutes in the other direction to a nicer part of town, the chipotle magically gets better… that’s what is most frustrating. Shame on whoever owns this store, along with the managers who do not care about our community.
• MM

  Ms. Moore

  Aug 9, 2026
  1.0
  I am submitting this complaint because my experience at this Chipotle today was unacceptable. I came in shortly after the restaurant opened, and I was literally the only customer in the restaurant. Despite there being no line or rush, the young lady taking my order was rushing me, appeared irritated, and was rude throughout the interaction. She also failed to follow my instructions, which resulted in my order being prepared incorrectly. What made the situation more frustrating was that when I tried to explain my order, she became argumentative rather than simply listening and correcting it. Going back and forth with a customer over a food order is completely inappropriate and unprofessional. Thankfully, another employee stepped in and took over my order. His attitude was completely different. He was attentive, customer focused, listened to what I was asking for, and corrected the mistakes. He demonstrated the type of customer service I should have received from the beginning. I strongly recommend that management address this employee’s behavior and provide additional customer-service coaching. If she is more comfortable working in food preparation or another back-of-house position, that may be a better fit, because her interaction with customers today was not friendly, professional, or welcoming. I am not complaining simply because my order was wrong. I am complaining because of the way I was treated as a customer. I expect to be treated with basic courtesy and respect, especially when I am the only customer in the restaurant and am simply trying to place an order. I hope management takes this complaint seriously and addresses the situation appropriately. Customers should not leave a restaurant feeling rushed, disrespected, or frustrated over something as simple as ordering a meal.