This is a conflicted review based on my first time there. I really enjoyed the Cajun chicken pasta, and may come back because of it, but the service is horrible. First, calling it service is wrong, because it's essentially self-service. I walked in about 1:30 for lunch, and customers are given no information how to order. It's like walking into a McDonald's; they assume you know what to do. I went to the counter and asked how to order food and if I could sit wherever (because I presumed there would be some table service at some point while there). I was told to order at the kiosk and to sit wherever.
I ordered the $18 Cajun chicken pasta at the kiosk, specified Dine-In, and chuckled when I saw it asking if I wanted to give a tip. I hate restaurants that request a tip before they've done anything worthy of a tip, and it's worse if they don't intend to provide some table service. Mgt, if you're not going to provide service, don't ask for a tip. Not knowing how long it would take to get my food, and noticing that no employee was taking food to seated customers, I waited by the counter. While waiting, one customer that received his to go order looked in the bag and asked where the $1.75 Sprite he bought was. The worker responded that they're out of Sprite, but the worker didn't offer either another drink or a refund. The customer stood there for a second before asking what they did have.
After I stood there for a few more minutes I asked how long my order would take. I was told 20 minutes, so I took a seat. Fifteen minutes later they called my order, at least I think they did because the guy calling out orders was staring right at me. I walked up, gave my name, and I asked "Cajun chicken pasta?" He pushed a To Go bag to me and I said "I ordered Dine In." He just nodded and again pushed the bag towards me. I took the bag back to my table, took out the order and saw it was a Chicken Philly with fries. I took it the open box back to the counter and said it wasn't my order. Two people asked what I ordered and I said "Cajun chicken pasta." One employee looked at the chicken Philly and asked if that wasn't what I got. Really? I asked her "does that look like pasta?" She replied "No" and took the box without an apology. I understand order mix ups, but there was no acknowledgement of an error, or a suggestion that she would get my order.
Not one minute later as I remained at the counter, the guy that I just told what item I was waiting on stapled a To Go bag and called out my name, as if I wasn't standing right in front of him. I said (again) "Cajun chicken pasta?" He nodded and I again said I ordered Dine-in. Of course once again he just pushed the bag towards me. I returned to my seat and ate lunch out of a plastic container with plastic utensils.
One final note about the atmosphere. I didn't understand the three TVs, each just showing Cathy with famous people. Ego check? That's not exactly customer focused.
Obviously this was a disappointing visit at a restaurant I had on my "Want to go" list for awhile. I really enjoyed the dish, but I expected to receive some service as a dine-in customer, especially when they're asking $18 plus a tip for a dish that's just pasta, chicken, and a Cajun sauce.