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McDonald's

3.1
(1,641 reviews)

Business Details

2221 Happy Lane, Excelsior Springs, MO
64024, United States
(816) 630-4121
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2221 Happy Lane, Excelsior Springs, MO
64024, United States

Hours

Monday5:00 AM - 11:00 PM
Tuesday5:00 AM - 11:00 PM
Wednesday5:00 AM - 11:00 PM
Thursday5:00 AM - 11:00 PM
Friday5:00 AM - 11:00 PM
Saturday5:00 AM - 11:00 PM
Sunday5:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 2221 Happy Lane in Excelsior Springs, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.1
1,641 reviews
5 stars
429
4 stars
322
3 stars
335
2 stars
166
1 star
389
  • AB
    Alexis Briones
    Oct 31, 2026
    1.0
    If I could give zero stars, I would. Service extremely slow. Worker running around doing everything but putting orders together. I can see at least 7 workers and all moving at a snail’s pace. This is supposed to be FAST food.
  • IR
    Isa Rodriguez
    Oct 28, 2026
    2.0
    I live down the road every time I come here it’s a big wait what’s more enraging is when you go to pay at the window, they never have change and they don’t let you know this before beforehand so you can give them the exact amount of change. They just won’t give you your coins and when you question it they say we don’t have change and I come here weekly and they never have it which is crazy as they are right next to a bank. It wouldn’t be a problem if I was told beforehand, I would make the change but to not be told and be giving my money back short is unacceptable and basically stealing. I decided to dine in today the place is completely trashed. No ice no syrup in the machine. It’s clear they only care about their time clock in the drive-through. There’s nobody tending the front, which is probably why it’s a mess. There’s multiple people waiting to be addressed while the workers just have their backs turned to the register, pushing out drive-through. Here’s a thought maybe higher more Cooks and a person to attend the front. Maybe it’ll be a little less messy and less angry customers. When a person leaned over the front counter to get the attention of an employee, the manager said I hope these people know that I will continue to ignore them if they come behind my counter it’s so rude. While I think it’s rude to not address, the seven people waiting in the lobby to pay for their orders because they only care about drive-through numbers. Typical owners not caring about anything but numbers * edit. when I was leaving, the manager was in a screaming match with a Customer while the lobby was filled with other customers saying Where the manager lives in Lexington and that she has a problem with her And a whole bunch of other nonsense. Embarrassing*
  • BP
    Bella Plantamura
    Oct 26, 2026
    1.0
    Every time I go here, I end up waiting 30 plus minutes. I pulled up to the drive through and unfortunately lost track of time, but it was more than thirty minutes. And the cars had only moved one car, it's not the first time. The last time I went in, I waited over an hour for something I already paid for.
  • RP
    Renna Pate
    Oct 24, 2026
    1.0
    Everyone in this place was so upset and angry because they couldn't get their orders right or they had to wait forever And then you would hear the employees say how they were short-handed If you're that shorthanded that your customers are so pissed off they can't see red then why the hell do you bother to open your doors I would rather have shut doors instead public rage How good is public range for your business because I will not go back
  • TT
    t
    Oct 14, 2026
    1.0
    Edit: requested a refund with their contact form and now they won’t respond. So not only can they not manage to fulfill a simple order but they are also incapable of processing a simple refund either!! God I hope this place shuts down so we can get some decent fast food here. Edit 2: they never got back to me, had to dispute the payment myself lmao. Ordered curbside. Waited about 20 minutes before going inside to see if they forgot my order but nobody even bothered to acknowledge me. Went back out trying not to be a Karen and waited about 30 more minutes. Someone rolled up and immediately got their order. Let the staff know I had been waiting almost an hour and it seemed like they were going to check on it. Waited another 20 minutes and just left. Literally no excuse. I had no power at my house so couldn’t cook anything and I am recovering from wisdom tooth removal so I needed something softish to eat which was either soup or a pieced apart burger. Didn’t get either and no apologies were offered.

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