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McDonald's

3.3
(1177 reviews)

Business Details

12955 State Route 21, De Soto, MO
63020, United States
(636) 337-7845
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12955 State Route 21, De Soto, MO
63020, United States

Hours

Monday5:00 AM - 11:00 PM
Tuesday5:00 AM - 11:00 PM
Wednesday5:00 AM - 11:00 PM
Thursday5:00 AM - 11:00 PM
Friday5:00 AM - 12:00 AM
Saturday5:00 AM - 12:00 AM
Sunday5:00 AM - 11:00 PM

Reviews

3.3
1,177 reviews
5 stars
376
4 stars
241
3 stars
217
2 stars
92
1 star
251
  • PF
    penny froud
    today
    5.0
    Fast, Friendly Service w/ Good Food
  • MB
    Marcus Briley
    May 3, 2026
    1.0
    Cut me off while I was ordering. Got the order wrong. Had to pull to the front of the building to wait for the order and the food was cold.
  • AO
    Amber Owens
    Apr 22, 2026
    4.0
    Good food, clean restaurant.
  • DS
    Dennis Stine
    Mar 4, 2026
    1.0
    Update after McDonald's comment: Well, look at that... didn't even read my full comment (my edit at the end was done well before they replied). Did exactly what I said not to do. Maybe, instead of trying to save face (too late), work on the plethora of issues that everyone else has pointed out. Replying with a generic blurb and link to something that obviously isn't taken seriously (or read) does not make you look better. If you read the feedback, you'd understand why you're receiving such negative reviews. Your customers are raising concerns. You pretend to care publicly and then do nothing. Wouldn't you be upset if you were given your ice cream at the window then are sat in a spot for 30+ minutes waiting for a happy meal (that you pre-ordered in the app)? Now, you have given your customer two problems along with their cold, stale, and/or incorrect meal... a hungry kid and melted ice cream. Really, it's 3 problems: you have to come back in when the order isn't right (hopefully they don't have to haul said hangry kid in with them to get the order fixed). I am more than happy to wait if the precedence of where I'm at is that you either order ahead or expect to wait. No one expects to wait 30+ minutes at a fast food place almost every time just to get cold, half-full containers that look 30+ minutes old. This location used to be good. Pre-2020, really, no complaints. Bring back the old manager(s); sell to a new owner who cares. Take pride in something since your friends and neighbors are who pour money into this snake pit. Do something. --- original review before "customer care team" comment --- This is by far the worst McDonalds in the midwest. Zero stars. Tried again tonight. Ordered ahead. Sat waiting in the drive through for over 30 minutes with no line. Got home to a large fry that was cold and not even half full (really, 1/3 full - it looks like they pulled them from the trash after someone else was done). This is typical of this location. Your food will be semi-hot/lukewarm or correct. You cannot get both. Ever. Mine was neither tonight. Another time, I ordered a McNugget happy meal and was given a burger patty in a McNugget box covered in onions and ketchup. Took it back in and they said it was intended for another customer who had asked them to fix another order (they were mad and were trying to make her angrier after they had messed up her order twice already - employees thought it was hilarious). My best guess is that they were watching the Blues game instead of working tonight. There was an enormous cheer after the Blues scored on the radio in my car. Worst location. Stay away. Edit: to the "owner": do not reply with your stupid survey/feedback link. It's not like anything will change. This restaurant has gotten steadily worse over the past 5 years. I've been to McDonalds all over the world, and this one is, by far, the worst and it's not even close.
  • CW
    Cold Wolf
    Mar 1, 2026
    5.0
    Food was exactly how I awarded it. Everything was great service was amazing and on top of everything.They were very busy props to the team.Keep up the good work

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in De Soto, MO?

McDonald's in De Soto is open daily from 5:00 AM. Regular hours are until 11:00 PM Sunday through Thursday, and until midnight on Friday and Saturday.

When is the drive-thru available at McDonald's De Soto?

The drive-thru operates from 5:00 AM to 11:00 PM Sunday through Thursday, and from 5:00 AM to midnight on Friday and Saturday.

Brand Certified Facts from McDonald's

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Certified May 17, 2026Yext Knowledge Graph
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