We got to Taco Bell, pulled up to the drive thru and I asked if I could get the 2 chicken chalupa bundle that comes with an extra taco and large drink and whatever (this will be important later). Well the drive-thru lady was very perplexed by my statement. So I had to buy 2 individual chalupas, a Large Zero Sugar Baja Blast, a side of cheese dip (I like dipping my taco in cheese), and I got the Wife the new chicken nugget crunch wrap thing. But because I had to buy everything individually for my chalupas, the cost came out to $22 rather than $17 with the bundle. I don't know about you, but 5 dollars is 5 dollars, and it can go a long way. But we pull around to the window where we sit behind the car that's waiting for their order, which I had no issue with until we waited for 1 hour just for our turn at the window to receive our food. Well we waited about another 10 minutes. So I just start looking through the window of the store itself where you can see people eating and there's a college girl just puking in a taco bell bag non-stop and none of her friends seemed concern, (girl who was puking, if you're reading this, it's time for some better friends). Anyways, we finally got our food! YAY! We start driving away happily on our way home... NOPE!!! I look in the bag and it's not our food. It was just a Dorito taco and a quesadilla with a side of cheese sauce (this is funny because my wife said if we go to Taco Bell, they definitely will get our order wrong or give us someone else's food). So we drove back, I went inside to give the food back, waited at the counter for another 10 minutes which gave me a lot of time just to observe and take in their work environment and oh my... There is trash on the floor everywhere, this kitchen looked so insanely disgusting and I'm not a guy who cares too much about cleanliness, but man... this taco bell needs to be studied! Oh, also that chalupa bundle that the worker for the drive-thru was perplexed about was literally a menu item showcased on their boards where the register is. But a worker eventually asked me if I needed something (he actually seemed nice), I told him, "Hey sir! I think I may just have the wrong bag." Then the manager came by, asked me what I had, I told her, then she took the bag out of my hands, walked over by the drive-thru window area, put that bag back there to give to someone else and brought me back my bag, but she threw it on the counter. Didn't even apologize, say have a goodnight, or look at me. No professionalism at all. Listen I know it's late and there's a bunch of drunk college kids, but come on... I should not have to pay 22 dollars for that type of service. Absolutely unacceptable. Our food was cold, they barely filled the container with cheese dip, the Baja Blast literally tasted like NyQuil, and there was hair inside my Wife's crunch wrap. Anyways, I'll never eat here again, even if it were free and I was in need. If I could rate it lower, I would.