The Cigar Club is an intimate sanctuary of effortless luxury and worldly sophistication. The exclusive lounge and private bar offers a fine selection of scotch, whiskey, cigars, and casual fare in an atmosphere meant to preserve a time and place not often seen today. The lounge is tucked behind a tunneled entrance where only overnight hotel guests and Cigar Club members have access via key card. The club's rich wood paneling, plush leather seating, and curated cigar artwork create an atmosphere of effortless grandeur, along with a hand-selected collection of 25 premium cigars. Membership benefits include a private humidor (complete with custom nameplate) and are individually maintained by the Ladies & Gentlemen of The Cigar Club.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.