Sonic Drive-In

Reviews

• HH

  Haley

  1 day ago
  1.0
  So today before work I placed an online mobile order for one single route 44 dirty Coke at 2:40pm, the app told me my drink would be ready by 2:44, still perfect time for me to get my drink and get to my job down the street by 3:00. After it turned 3:06 and I still had not received my drink I became very frustrated. It should not take 22 minutes to make one drink. Also as a prior Sonic employee I know if there’s just a drink order, you make that first main focus and take it out while waiting on the food for other orders being made. With that being said, I am now 6 minutes late to my job, 22 minutes without a drink, and pissed off. So I walked into the front, as another paying customer did as well, and we both went inside to ask for our drinks. I was greeted by two boys, which one of them proceeds to tell me that “if I’m here for a mobile order it will be about a 10-15 minute wait” I said “for a drink? That I’ve already paid for? I literally just need my Coke and I will be on my way and yall are still getting a tip.” As the other lady was also stating she wanted her drinks too and that if they’re the only ones there they should shut it down. One of the boys then started walking to the back and getting on the phone with someone. While the other boy very kindly made my drink so I could be on my way. I work in the service industry and I’ve worked food industry. My point in writing this is sure it took them awhile to make my drink, honestly this sonic takes forever for anything I already know this, the reason for writing this is I hope it gets to the right person. Management at this establishment is obviously a giant dumpster fire. How can you let your hardworking employees sit there and crumble like that? 2 people working the ENTIRE store. And then them having to take the heat from all of us pissed off because why? Because they CHOSE to show up for work. That is absolutely not fair. The general manager and other managers should be held accountable for what happened today, 8/17. Make a stacked schedule if you know people call in, make people find coverage for their shifts if they are calling in, if not it counts a ncns and your fired, a single manager should always be on the premises. These are easy things to help fix situations like today. If the owner has any type of brain to this establishment, I hope they bring in a new GM, new manager, and people who care about each other. Because this place could really be flourishing more and ranking in money for the location it’s in. Today was an absolute nightmare and my heart goes out to us paying customers who had to sit there for..who knows how long, mine was 22 minutes for a drink & that’s with me walking in, imagine people with food?? And for those two boys who chose to show up to work today and got shit on by customers, and the rest of the company. We really need to be better, people. A refund would be nice and a thank you to those boys would be appreciated, shit give em a raise. I hope to see improvement in the future.
• BC

  Bri Coleman

  Aug 5, 2026
  1.0
  The girl with glasses and she’s African-American every single time I come to the sonic I have a horrible experience because she always has an attitude with me for no reason she doesn’t say have a nice day or anything. She just slams the window. I am very unsatisfied and now I don’t even want to go to sonic anymore because of this experience
• KD

  Kelsey Dailey

  Aug 3, 2026
  1.0
  I have been to this location a handful of times and each time surprisingly they mess up my order horrendously. I ordered a triple original smasher combo with no cheese and it came dryer than the dessert. I also ordered extra groovy sauce and none was in the bag. I called up there to tell them, where they unprofessionally yelled at each other on the phone about the situation and ultimately she said I can make you a replacement, we didn’t want to have to go back up there immediately because we live a distance away so we asked can you just write us down and we can make it right later, well she hung up on us. I just got laid off and my money is precious, I didn’t want to waste my money on bad service and food. I will never be returning except to get my replacement
• DB

  David Baird

  Jul 25, 2026
  1.0
  Ordered teo items from the menu, received one complete order and one burger with no beef patty. The complete order had so much mayo on it I couldn’t eat it. With the abundance of burger places in Blue Springs, I would highly recommend anywhere other than Sonic. The manager or team leader I spoke with was arrogant and rude blaming everything on a new employee who was obviously left to fend for themselves.
• JJ

  Joshua Johnson

  Jul 18, 2026
  1.0
  The management just doesn't care about service anymore. There's no reason a highschool kid should be the ONLY person in the restaurant on any day let alone a Friday! This was a good sonic at one time but know... If you want sonic go Independence I guess.