Authentic Hawaiian Shave Ice. Surfing Monkey Shave Ice is proud to be a local, family-owned and operated Maui business that stays true to Hawaiian Shave Ice tradition. As far as frozen treats go, an authentic shave ice on Maui is delicious and refreshing. It’s an iconic food that is a must try for visitors. It will cool you off an a warm sunny day! If you are an ice cream lover we have a great selection of flavors and you must try our vegan friendly ice cream. Surfing Monkey Root Beer Float uses Maui Brewing Company’s Island Root Beer that is brewed on the island and Maui made vanilla ice. We also offer Dole pineapple soft serve, originally created by Dole.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.