Safeway

Reviews

• TW

  Thomas Wyse

  May 12, 2026
  2.0
  I've been avoiding this review for a long time. I'm hoping that this message will actually land in the hands of the corporate management team. I live on Maui. I shop at this Safeway constantly. I also shop at the two other Safeway stores in Kahului. There's a glaring issue at this store which is often noticed by several shoppers as we all search the: Entrances, self-checkout, every checkout line, back to the self-checkout and then... Back outside to get a cart because there's absolutely zero hand baskets to grab a few items. None. Chronically. I shop at odd hours. Tonight, 12:30 in the morning? There were none, anywhere. A few weeks ago? Stacks of them. They suddenly disappeared. I shop there daily. I do not buy a cart full of groceries. I live alone and do not dare fill my fridge. A bag of groceries at a time is sufficient. Having to use a cart causes gathering more items than will fit in a bag, which I want to be able to carry in one trip from my parking area to my second floor apartment. Stacks of these baskets just disappear from this store, suddenly. No other nearby grocery stores apparently have this problem. Times? Always a stack by the entrance. Foodland? Always a stack by the entrance. The other Safeway locations? So many it makes me wonder what's actually happening. The employee I spoke to says 'people just take them to their cars and drive away with them.' Ok, sure. Then why not the Times and Foodland baskets? Why not the Safeway location that has two homeless camps nearby? That store has more hand baskets than parking spots! Recently they started charging 15 cents for bags. Maybe I'm just old school but isn't that what the food we pay a lot for is already supposed to cover the costs of? I pay $5 a pound for 5 apples and then I have to pay 15 cents to avoid juggling them? But with any phone number there's an always sale on most items. They will discount items for me sometimes in dollars but if I want to buy enough I can't carry them it's 15 cents more. Oh, and then they also eliminated the bags with carry handles so paying for bags decreased the quality of each bag I have to buy. And I have to use a cart to make my selections, pushing the cart around looking so empty. It's a psychological trick - remove the hand baskets that carry exactly one bag of groceries, make customera use a cart that is easy to impulsively add a few items too many for a bag, charge for bags and decrease the quality of the bags so they're more difficult to carry. Oh, and once you walked all over hoping to find a convenient hand baskets you have to walk back out to the parking lot to get a cart with self-locking wheels that sometimes activate automatically by one of the two entrances. It's the ONLY grocery store on Maui that can't seem to keep track of their hand baskets. Two stars because this problem is isolated to this store and that needs upper management to intervene. Oh, and while I'm getting management on the line - your new flavors of always on sale buy 2 get 1 free items don't ring up correctly - that's a $4.99 sleight of hand, I mean, false advertising that has tricked me a few times until I figured out what the problem is: the new UPC flavor isn't tied to the sale price that the other 7 flavors of same brand and size beverages are displayed with. An entire beverage cooler with every item marked buy 2 get 1 free should have all the prices marked correctly. I have mentioned it to each store 'management' and every cashier corrects it manually because that's the right price. I'll change my rating to 3 stars if you fix the false advertising on the new flavor beverages. I'll make it 4 stars when the hand basket problem gets solved. If the store manager can't figure it out maybe they could ask the management at Times or Foodland just down the road a bit how they are able to keep their baskets - baskets that appear like they have had them for awhile.
• PP

  Pegleg Pete

  May 10, 2026
  5.0
  Good place to get groceries while in the area. BTW join the club. It's free we haven't been to one since 2023 and we was still in the system from our California vacation.
• SC

  S capo

  May 10, 2026
  2.0
  Open 24 hours. There are a few employees who seem to prefer interacting with non English speaking persons. Most of the employees are friendly and helpful. I gave 2 stars due to the prices. In my opinion, the prices on the vast majority of products are higher than in other supermarkets. Prices went up during covid and never went down, even when fuel prices dropped and the supposed "supply chain" issues were resolved. They do have a wide variety of products if you can afford it! Another big problem, they run out of staple grocery items,half & half, butter, eggs etc... often! Slow to restock as well.
• TW

  Talulah Wright

  May 3, 2026
  5.0
  Rosalinda was a joy and made a simple grocery run so much fun
• RC

  RM Cere

  Apr 29, 2026
  4.0
  Safeway seemed clean. The selection is typical with 2 aisles of souvenirs including macadamian nuts. Yogurt selection was limited. Nice selection of fresh fruit, cheaper than the ABC Market.

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