GA
Gloria Almendares
Sep 19, 2026
Took my hubby here, to his favorite steakhouse, Morton's, for his 69th birthday. They did not disappoint with their "complimentary signature chocolate lava dessert", which was amazing and delicious 'a la mode', served with vanilla icecream. Need to order in advance, this special warm dessert is made-to-order. We enjoyed it so much that we even went back that same week for the "Power Hour Happy Hour". Best deal in town, delicious and very affordable filet mignon sliders, smash burgers,onion rings and my favorite: the wedge salad rolls with shrimp appetizer. We go there as often as we can, whenever we're @ the Ala Moana Shopping mall. Parking Tip: follow the arrows towards Bloomingdale, park at the top level (you will see the sky, do not park inside the parking structure (EZ to get lost). Go around Bloomingdale. & park by the elevator that takes you right inside the restaurant! You will see the prominent Morton's sign when you look up. If you dont see their sign, you are in the wrong parking lot! Bloomingdale is the building on the left hand side of the elevator that takes you to Morton's. Took us about 3 times after going there, to figure out the quickest way to get in and out of the mall!!!
GG
gavin glass
Aug 31, 2026
The food was decent, but the service was so unbelievably bad that it completely ruined the experience. I have never been treated with this level of disrespect at a restaurant charging these prices.
From the moment we sat down, our waiter acted like my fiancée and I were an inconvenience. No hello, no greeting, no basic courtesy. He walked up to the table visibly irritated and asked if we were ready to “do the thing,” referring to ordering. For a supposedly higher-end restaurant, that was an embarrassing first impression.
My fiancée ordered two glasses of wine but changed her mind after receiving the first and decided she didn’t want the second. After not seeing our waiter for 10–15 minutes, I asked another waiter if we could cancel it. Apparently, this offended him. When he finally came back, he said, “I hear you guys wanted to cancel your wine.” I explained that she no longer wanted it, and he responded, “Well, what do you wanna do then, dump it?” Seriously? At a restaurant where we’re spending hundreds of dollars?
We ordered around $200 in food alone. When I ordered the 36 oz steak medium, he felt the need to condescendingly explain that medium means pink, as if I had never ordered a steak before. No shit. I know what medium means.
The entire night, he checked on us maybe twice and consistently came across as irritated, dismissive, and rude. Eventually, I pulled another waiter aside and politely asked if there was a problem with our table or if our waiter was okay, because his attitude was so noticeably bad. Instead of handling it professionally, that information was passed directly to him, and he came back to confront us saying, “I hear you two have issues with my service, like what’s up?”
At that point, the entire situation became unnecessarily confrontational. He tried to justify his behavior by saying another table had been making him run around. I’m sorry, but that’s your job. If you’re overwhelmed, having a bad day, or incapable of treating paying customers with basic respect, don’t take it out on the people spending nearly $300 at your restaurant.
By the time our food arrived, we had completely lost our appetite. We packed everything up and left. As we were leaving, he joked, “We’ll see you next Thursday.” Absolutely not.
I don’t care how good the food is. I refuse to spend nearly $300 to be treated like I’m bothering the staff simply by existing in the restaurant. This was easily some of the worst service I have ever experienced, especially for a restaurant positioning itself as higher-end. The waiter was condescending, dismissive, unprofessional, and confrontational from beginning to end.
I will never return, and I would strongly reconsider spending your money here if this is the level of service the restaurant considers acceptable.