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McDonald's

3.4
(618 reviews)

Business Details

928 Valkenburgh St, Honolulu, HI
96818, United States
(808) 423-9695
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
928 Valkenburgh St, Honolulu, HI
96818, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 928 Valkenburgh St in Honolulu, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.4
618 reviews
5 stars
200
4 stars
154
3 stars
94
2 stars
43
1 star
127
  • ZZ
    Zephree
    Sep 19, 2026
    1.0
    Ordered two meals. Simple. They parked us and we were waiting for 20 minutes. My husband went in to see what was going on and the worker said they forgot we were parked out there, threw us a quick "sorry" then proceeded to start the order. Then when we got the order there was still a sandwich missing. Smh. And it is not the first time this has happened at this location
  • LH
    Lataesja “Taesja” Harris
    Sep 18, 2026
    1.0
    I received a chicken sandwich that was severely overcooked and rubbery. As a result, I threw up. I ordered fries with my sandwich and was disregarded and told that the man that served me didn't charge me for the fries even though I included them in my order.
  • DD
    dacrazyone88
    Sep 2, 2026
    3.0
    This location has a play place. It really really needs attention and cleaning. Still suitable for a FREE place to take your kids. Please never get rid of free play places!!!
  • LI
    lanakila i.
    Aug 31, 2026
    1.0
    This is now the third time I have had a poor experience at this specific location during nighttime hours. I want to emphasize that my experiences during the day have consistently been excellent, which makes the repeated decline in service at night particularly disappointing. Tonight’s experience was unacceptable and raises serious concerns regarding the location’s organization, communication, and overall service standards. There appeared to be more than enough staff present to properly communicate with customers and fulfill orders in a timely manner. However, it was visibly apparent that there was a lack of organization and clear coordination between employees and their respective responsibilities. Before my order, there were three separate customers/parties who had already placed their orders and had been waiting for over an hour. For a fast-food establishment, an hour-long wait is completely unreasonable. At that point, I have to question what aspect of the service is considered “fast.” What was even more concerning was the apparent prioritization of drive-thru orders over customers who were already waiting inside. Within approximately five minutes, I observed an estimated 5–7 vehicles leave the drive-thru after receiving their completed orders, while not a single customer waiting inside the lobby had received their order during that same period. I understand that unexpected delays can occur in any restaurant. However, this did not appear to be an isolated delay. This was a clear issue with organization, communication, order prioritization, and customer service, and it is especially concerning because this is now the third time I have experienced similar problems at this location during the night. I am not submitting this complaint simply because I had to wait. I am bringing it to management’s attention because the pattern of service I have experienced suggests that there is a larger operational issue during nighttime hours. I respectfully ask that management review this location’s nighttime staffing procedures, communication between employees, order fulfillment process, and how lobby customers are being prioritized relative to drive-thru orders. The daytime service at this location demonstrates that the staff is capable of providing a much better experience. The nighttime operation should be held to the same standard. I hope this complaint is taken seriously and that appropriate steps are taken to prevent customers from repeatedly experiencing this level of service.
  • TT
    Tyler Tracy
    Aug 24, 2026
    1.0
    Says 24 hours. But we where turned away but rude staff

Frequently Asked Questions About McDonald's

What are McDonald's operating hours at 928 Valkenburgh St, Honolulu?

McDonald's at 928 Valkenburgh St, Honolulu is open 24 hours a day from Monday through Sunday.

When is the drive-through service available at this McDonald's?

The McDonald's drive-through is open 24/7 every day of the week.

Brand Certified Facts from McDonald's

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Certified November 01, 2026Yext Knowledge Graph
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