Location.com logo
Brand Certified

Subway

3.9
(115 reviews)

Business Details

194 Kilauea Avenue, Hilo, HI
96720, United States
(808) 935-9217
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Hilo Subway® Restaurant at 194 Kilauea Avenue brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
194 Kilauea Avenue, Hilo, HI
96720, United States

Hours

Monday7:00 AM - 9:00 PM
Tuesday7:00 AM - 9:00 PM
Wednesday7:00 AM - 9:00 PM
Thursday7:00 AM - 9:00 PM
Friday7:00 AM - 9:00 PM
Saturday7:00 AM - 9:00 PM
Sunday7:00 AM - 9:00 PM

Menu

1 menu · 143 items

Explore offerings from Subway on 194 Kilauea Avenue in Hilo, with popular doritos® hot honey nachos, hot honey sandwiches, sandwiches, and snacks & sides available at this location.

Subway 7615-0 Menu en-US

143 items

Reviews

3.9
115 reviews
5 stars
61
4 stars
18
3 stars
12
2 stars
9
1 star
15
  • KM
    kekoa martin
    Aug 28, 2026
    5.0
    Awesome customer service! Beautiful smiley faces
  • JH
    Joshua Honda
    Aug 28, 2026
    5.0
    Awesome staff quick service. Always friendly and great attitude.
  • TC
    Thelma Clark
    Aug 7, 2026
    5.0
    The workers were courteous and I lie coming here. Even if I had to drive out of the way, I do because the girls are nice.
  • MR
    MANISHA RELLA
    Jul 30, 2026
    1.0
    Employee named Lana is the Worst….I repeat she is the Worst I had a very disappointing experience at this Subway, and it was one of the worst customer service experiences I’ve had. The employee named Lana appeared to be in no mood to work and was impatient throughout our entire order. We ordered a protein bowl, and when we politely asked her to add vegetables, she acted annoyed as though we were inconveniencing her by making a normal request. Her attitude was rude and unwelcoming from start to finish. When I asked for my receipt, instead of handing it to me, she threw it onto the counter. I found that extremely disrespectful and unprofessional. To make matters worse, she and her coworker were laughing and murmuring while we were standing there, which made us feel uncomfortable and disrespected. During our visit, I also observed her speaking rudely to other customers. The food was disappointing as well. I ordered a protein bowl, and the portion size was much smaller than what I’ve received at other Subway locations. Considering the price, the amount of food was unacceptable. Customer service and respect should be the minimum standard at any restaurant. Unfortunately, this location failed on both. I hope management reviews this employee’s conduct, provides proper customer service training, and ensures future customers are treated with courtesy and respect. Based on my experience, I cannot recommend this location.
  • KA
    KHANDERI AVINASH
    Jul 30, 2026
    1.0
    The service on July 30 at around 2:15 PM was pathetic. The server, Lana, was extremely rude and unprofessional. She ignored my questions, threw the food on the table instead of serving it properly, and when I asked for the receipt, she threw that as well without any courtesy. I ordered a salad bowl, and the vegetables were carelessly added with a very small quantity of chicken. While I was there, I also noticed her behaving rudely toward other customers. I request the owner to please address this issue and respond to this review. Customer service like this is unacceptable. If I don’t receive a response, I will also report this incident to Subway® corporate.

Brand Certified Facts from Subway

This information is certified by Subway and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified October 04, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: