Kono's Northshore - Haleiwa

Reviews

• SC

  Stump C

  2 days ago
  5.0
  Some of the tastiest food I have had while on the island!
• F

  할리fm

  Sep 24, 2026
  1.0
  I haven't been here in a while, and was in the area, soI decided to stop here for breakfast this morning because I was specifically craving the biscuits and gravy bomber. Unfortunately, the entire experience was incredibly disappointing. I ordered 2 bombers and a smoothie. While waiting, I overheard what appeared to be the manager tell an employee in the back that they needed more eggs. I get it, things run out and food has to be prepped. What I don't get is allowing customers to continue waiting without saying anything. I waited nearly 30 minutes for my food, and at no point did anyone let me or the other customers waiting know that there would be a significant delay because they were waiting on eggs. Had someone simply said, "We're waiting on eggs, so your order is going to take longer than usual," I could have decided whether I wanted to wait or get a refund and go somewhere else. Instead, we were left sitting there with no communication while the manager repeatedly had to remind the kitchen that she needed eggs. After that entire wait, my order was also made incorrectly. I ordered a biscuits and gravy bomber, but I was initially handed the biscuits and gravy plate. To their credit, they remade it as a bomber quickly once I pointed out the mistake, but by then I had already been waiting close to half an hour. What bothered me most was the response when I told the manager that, in the future, customers should be informed when something like this is going to cause such a long wait. She completely ignored me. No apology, no acknowledgment, nothing. I also watched her handle bacon with her bare hands while preparing food, which was concerning to see. I work in food service myself, so I understand that things happen. Kitchens get backed up, ingredients run out, and orders occasionally get made incorrectly. Basic communication and customer service are super important when those things happen. If I know an order is going to be significantly delayed, I let the customer know so they can make an informed decision about whether they want to wait. And if a customer brings a legitimate concern directly to me, I at least acknowledge them and apologize for the inconvenience. A wait is one thing; leaving customers sitting there without any communication is another. With the prices being what they are now, nearly 30 minutes waiting without warning, an incorrect order, concerning food handling, and then being completely ignored when I raised a reasonable concern made this a really disappointing experience.
• CN

  Christie Norn

  Sep 22, 2026
  5.0
  My husband and I were looking for a local place for breakfast and stumbled upon this one. There was a huge line outside which to us was a great sign!! We both had a Chuns bomber. Now I will say that the wait was rather long but to us it was worth it. The young woman who was making the burritos looked a little flustered but who wouldn’t be with that many people. She did beautifully and if she sees this I want her to know that. The food was fabulous and HUGE!! We took a couple of bites and were full so we saved it for later lol. Delicious food guys!! Anyone reading this, give them a try. It’s always great to give local food spots the business and this place deserves it.
• TN

  Todd Nye

  Sep 5, 2026
  5.0
  Even though the Internet was out on the North Shore, they made it work! Download the app and order ahead of time matters. If not, relax and people / chicken watch before enjoying the AMAZING food at Kono’s. Every time e we come to the island, we make a point to stop in and eat.
• TR

  TJ Robertson

  Sep 2, 2026
  4.0
  Maybe it was too early.... we pretty much arrived RIGHT when it opened. Or they don't enjoy tourists too much. The food was remarkable, but the poor girl taking our order was really on grumpy mode. I'd like to think she just had a bad night, or maybe that's her gig. Either way, food was great! We both got a Waimea Bomber burrito. Yum! Hope that girl solves whatever her issue with us was. I'll still go here again.

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