BRUG Bakery offers the authentic Japanese style baked goods. What separates this trusted bakery apart from the crowd is their commitment to quality ingredients and inspiration from Hokkaido.
Locally owned and operated, BRUG utilizes specially selected top quality imported flour, as well as their Mainz flour, made from Hokkaido wheat, produced exclusively for BRUG. You can also enjoy your bread knowing it was baked with no artificial preservatives, coloring, or other additives.
Since their beginning in Hokkaido in 1977, this proven bakery has continued to stay true to honoring traditions that align with Hawaii's local tastes. Talented chefs offer a wide selection of baked goods that change periodically with the seasons.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.