El Pollo Loco

Reviews

• JY

  Jimmy Yen

  Jun 21, 2026
  1.0
  Chicken almost always burnt and dry. You buy a 12 piece family meal deal. Only 4 of the 12 pieces was edible.
• VC

  Valerie Casias

  Jun 10, 2026
  1.0
  Had to drive all the way back for my Mexican Caesar salad because the girl working drive through forgot to give me my salad and no customer service, no I’m sorry for forgetting your food. Employees distracted and chatting and no paying attention.
• GB

  Greg Bender

  Apr 30, 2026
  5.0
  This El Pollo Loco is significantly better than the one in Brea off Imperial. Started coming here because the restaurant in Brea serving rock hard rice with a side of attitude. Employees at this YL location are so much nicer and actually offer you dessert and give coupons.
• JB

  Jorge Bueno

  Apr 26, 2026
  5.0
  Alex is so far the best cashier definitely deserves a raise every time we see him he recognizes us and always greets us with the good smile really cool dude.
• KS

  Kal Sukar

  Mar 31, 2026
  4.0
  I’d give this El Pollo Loco location 4 stars overall. It’s definitely a solid go-to spot for grilled chicken, especially if you’re looking for something quick and relatively healthier than typical fast food, but there are a few areas where it could really improve. Starting with the food — it’s good, but not as consistent as you’d hope from a brand that’s known for grilled chicken. The flavor is there, and when the chicken is fresh and properly grilled, it’s actually very enjoyable. But at times, it feels like it could be cooked better — either slightly dry or lacking that smoky, just-off-the-grill taste that really makes a difference. It’s not bad by any means, just not always hitting the level you expect. The sides are decent and do the job, but nothing particularly stands out as exceptional. Service-wise, the staff are okay. They’re not rude or unpleasant — everyone seems respectful and gets your order done — but the experience feels a bit flat. There’s not much warmth or energy, and it doesn’t feel like they go out of their way to create a great customer experience. A little more friendliness or attentiveness would definitely make this place feel more welcoming. The cleanliness and overall condition of the store is another area that could use improvement. It’s not dirty to the point where you wouldn’t eat there, but it doesn’t feel as clean or well-maintained as it should. Tables could be wiped down more frequently, and the general atmosphere could be a bit more polished. It just gives off the impression that it’s being maintained at a basic level rather than with real attention to detail. That said, despite these points, I still come back — and that says something. It’s convenient, the food is satisfying enough, and it’s a reliable option when you want grilled chicken without overthinking it. With better consistency in the food, a bit more effort from the staff, and improved cleanliness, this location could easily become a standout. Overall, a good choice for a quick meal, just not quite at that “excellent” level yet.