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Baskin-Robbins

4.4
(72 reviews)

Business Details

3620 Nogales St, West Covina, CA
91792, United States
(626) 913-2463

About

Ice Cream ShopDessert ShopCake MakerBaskin-Robbins
Visit your local Baskin-Robbins at 3620 Nogales St, West Covina, CA — your destination for premium ice cream, frozen desserts, and custom cakes. Baskin-Robbins features its world-famous 31 flavors, with rotating selections and endless combinations available every day. Enjoy hand-scooped ice cream, specialty sundaes like the Banana Royale, Brownie Sundae, and Banana Split, plus a full lineup of beverages including Mangonadas, Milkshakes, Smoothies, Floats, Fizzes, and Cappy Blasts. Customize your celebration with made-to-order ice cream cakes or take home Pre-Packed Quarts, Fresh Pack Quarts, Polar Pizza® Ice Cream Treats, Boxed Novelty Bars, DIY Kits, Creature Creations®, and Fresh Baked Waffle Cones. Every visit is a reason to Seize the Yay™ — order online or through the BR Rewards App for pickup or delivery.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupAvailable

Location

Baskin-Robbins
3620 Nogales St, West Covina, CA
91792, United States

Hours

Monday11:00 AM - 10:00 PM
Tuesday11:00 AM - 10:00 PM
Wednesday11:00 AM - 10:00 PM
Thursday11:00 AM - 10:00 PM
Friday11:00 AM - 10:00 PM
Saturday11:00 AM - 10:00 PM
Sunday11:00 AM - 10:00 PM

Menu

1 menu · 189 items

Explore offerings from Baskin-Robbins on 3620 Nogales St in West Covina, with popular flavors, scoops, cappy™, and refreshing beverages available at this location.

Baskin-Robbins Menu

189 items

Reviews

4.4
72 reviews
5 stars
53
4 stars
6
3 stars
6
2 stars
0
1 star
7
  • KW
    Kelvin Wat
    May 13, 2026
    1.0
    I ordered a custom ice cream cake on Wednesday with an upcharge for a printed image and extra sprinkles on the side, to be picked up Saturday. I was told I’d be notified immediately if there were *any* issues. But clearly, no one cared enough to keep that promise. When I picked up the cake, it was a complete disaster. The printed image was smeared and filthy because your printer was dirty — and no one bothered to warn me. The cake itself was *square* even though I provided a *rectangular image*, and the image wasn’t even centered. And to make matters worse, you didn’t even include the extra sprinkles I paid for. The amount of negligence in this order is beyond unacceptable. I would have been *more than happy to provide a properly sized square image* if anyone had simply taken a moment to contact me. But that didn’t happen — no one cared enough to reach out, to check, or to communicate. What truly crossed the line, though, was how your employee treated me when I brought this up. They were unbelievably rude, dismissive, and unapologetic — as if the ruined cake was somehow *my fault.* Instead of offering any real help, they tossed out a pathetic $5 refund and said, “Ma’am, there are customers in line,” as though that excused everything. That kind of disrespect and lack of accountability is absolutely infuriating. No one from your store cared enough to inform me about these issues before pickup. Instead, you left me with a botched cake the night before my daughter’s party — something that should have been joyful completely ruined by your team’s carelessness.
  • WH
    Wilmer Hernandez
    Dec 14, 2022
    5.0
    The guy there was extremely helpful and nice! No problems whatsoever and the ice cream was delicious and I tried for the first time the Cappuccino blast and WOW!!!! Delicious! I had the Cold brew as well with sweet cream and it is delicious! I had to try both 😅
  • BM
    BARBIE MONTANO
    May 21, 2019
    5.0
    Young Girl was really nice. Great customer service. She went above and beyond to make us happy. I paid with a credit card so I had to go to my car to get cash so I can give her a tip.Thats how great my service was thx Cashier 4747 Haseen.
  • MA
    Mahwish Ahmed
    May 31, 2018
    5.0
    Awsome place and amazing customer service... nice employees!

Frequently Asked Questions About Baskin-Robbins

How do I find a Baskin-Robbins shop near me?

To find a shop near you, please visit our “Find a Shop” section and enter your ZIP code.

How do I know which flavors are featured in a particular shop?

Each shop carries a different selection of flavors. Swing by your local shop to discover new favorites. If you’re craving a specific flavor, ask your shop manager if they’d be willing to stock it for you.

Brand Certified Facts from Baskin-Robbins

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