CR
Chante Ruiz
Sep 25, 2026
The WORST McDonald’s I have ever been to in my life!
I have had some terrible McDonald’s experiences before. I’ve actually been to a McDonald’s where I was served a raw cheeseburger, and I’ve been to another where the bread tasted like soap, as if someone had just washed their hands and touched the bread. Somehow, THIS experience tops both of those.
I placed my order at 4:16 PM and drove to the restaurant, which is literally about 3 minutes from my job. I arrived around 4:19 PM, and there were only about four cars ahead of me. Yet I didn’t leave until approximately 4:49 PM — a total of about 30 minutes.
When I finally got to the speaker, I specifically told them that I had already been waiting over 15 minutes and asked them to please make sure my food was fresh and hot.
So what happened when I got to the window? Cold fries. Cold nuggets. 🤦🏽♀️
I asked if I could please get something else that was actually warm. Instead of simply replacing the cold food, I was told I would have to wait in front for fresh food. At that point, after already waiting that long, I was not willing to spend even more time sitting there. I requested a refund.
And somehow, even the refund was wrong! They initially refunded me for the nuggets but forgot to refund the drink. I had to point it out and request another refund for the drink.
So let me make sure I understand this: I placed my order at 4:16 PM, arrived around 4:19 PM, waited until approximately 4:49 PM, specifically asked for fresh food because of the excessive wait, received cold food anyway, had to ask for a replacement, was told I would have to wait even longer, and then had to correct the refund myself because the first refund wasn’t even complete.
I have literally been served a raw burger at another McDonald’s. I have had soap-tasting bread at another McDonald’s. And somehow, this is still the worst McDonald’s experience I have ever had.
At least with those other experiences, the problem was obvious. Here, I wasted 30 minutes of my time, specifically asked for fresh food, received cold food, and then had to make sure I even got the correct refund.
Absolutely unacceptable. This location needs serious improvement in both customer service and food quality.