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McDonald's

3.4
(1,063 reviews)

Business Details

13700 Sherman Way, Van Nuys, CA
91405, United States
(818) 442-9790
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13700 Sherman Way, Van Nuys, CA
91405, United States

Hours

Monday4:00 AM - 12:00 AM
Tuesday4:00 AM - 12:00 AM
Wednesday4:00 AM - 12:00 AM
Thursday4:00 AM - 12:00 AM
Friday4:00 AM - 1:00 AM
Saturday4:00 AM - 1:00 AM
Sunday4:00 AM - 12:00 AM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 13700 Sherman Way in Van Nuys, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.4
1,063 reviews
5 stars
430
4 stars
185
3 stars
129
2 stars
67
1 star
252
  • DM
    Davina McCoy
    2 days ago
    1.0
    Oh, McDonald’s!! Where do I begin with my terrible experience today? First, I went through the drive-through, and after I ordered and got to the cashier, she read me off my order and forgot the triple cheeseburger I ordered, so she added it. Then I get to the 2nd window to pick up my food and was given everything and even made sure to ask if the sauces I paid for were in the bag, and he reassured me they were. I pull out of the drive-through and stop to check what’s in my bag, and one of the 2 6-piece nuggets is missing, so I take my receipt and the bag and go inside and get the other 6-piece nugget they forgot. I get home and sit down to eat. I open one of the 2 cheeseburgers I got because I ordered the 2 cheeseburger meal with NO KETCHUP on either burger, and there were even stickers on my 2 cheeseburgers that said No Ketchup. I take a bite of my cheeseburger and see something red, so I pull off the bun and spit out my food because I absolutely hate ketchup, and what do I see? KETCHUP on my cheeseburger. I check the other one that ALSO has a sticker that says No Ketchup, only to find ketchup on that burger too. And this is definitely NOT the first time this has happened which is sad. I have received ketchup on my 2 cheeseburger meal more times than I can count when I order NO ketchup. WHY WHY WHY!?!?!? What if I was allergic to ketchup!? People need to pay attention. What is the point of having options if the staff is not paying attention to anything!? We pay for this food and order it the way we do because it’s how we prefer to eat it. Slow down and take an extra second to make sure you are getting the orders right. This is ridiculous! They messed up 3x in just one order. 🤦🏼‍♀️ Get it together, McDonald’s!!
  • DD
    David Dryman
    5 days ago
    4.0
    Food is always good quality, hot and fresh. Unfortunately there are multiple homeless who are there every day and will beg for your change as you leave.
  • MS
    Mark Stokes
    Aug 22, 2026
    4.0
    Homeless guy sitting next to me. Muttering to himself. Come in and out. Fries were hot and salty which is great.
  • GE
    Genesis Estrada
    Jul 16, 2026
    1.0
    They completely messed up my order by giving me the wrong drink, then couldn’t even be bothered to fix their own mistake. To make things worse, my bag was literally ripping apart, and when I asked for a replacement, they flat-out refused and lied, claiming they didn’t have any bags left even though I could clearly see one sitting right behind the counter. The customer service here is awful. The staff came across as rude, dismissive, and acted like helping customers was an inconvenience. This was one of the worst customer service experiences I’ve had.
  • RP
    Ravi Patel
    Jul 15, 2026
    1.0
    Avoid this mcd at all cost . Always long line slow . No response. Worst mcd I have been. Should improve the quality service. Or closed this one so people don’t waster their time.

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's in Van Nuys?

McDonald's in Van Nuys is open daily from 4:00 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.

What are the drive-through hours at this McDonald's location?

The drive-through is open from 4:00 AM to midnight Sunday through Thursday, and from 4:00 AM to 1:00 AM on Fridays and Saturdays.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified August 23, 2026Yext Knowledge Graph
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