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Brand Certified

Chipotle Mexican Grill

3.8
(646 reviews)

About

Fast Food RestaurantMexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
5600 Van Nuys Blvd, Van Nuys, CA
91401, United States

Hours

Monday10:30 AM - 11:00 PM
Tuesday10:30 AM - 11:00 PM
Wednesday10:30 AM - 11:00 PM
Thursday10:30 AM - 11:00 PM
Friday10:30 AM - 11:00 PM
Saturday10:30 AM - 11:00 PM
Sunday10:30 AM - 11:00 PM

Reviews

3.8
646 reviews
5 stars
287
4 stars
166
3 stars
67
2 stars
33
1 star
93
  • LP
    lame panda
    May 5, 2026
    1.0
    I had a really disappointing experience at Chipotle. The food was bland and seemed poorly prepared—the rice was undercooked, the chicken was dry, and the overall bowl just lacked flavor. On top of that, the portion sizes were noticeably smaller than usual, which made it feel like a rip-off for the price. The staff didn’t seem interested in helping or even acknowledging customers, and the place itself looked messy and unclean. What made things worse was the way the situation was handled by management. I spoke with the manager, Lindsey, hoping to resolve the issues, but she came across as dismissive and uninterested. Instead of addressing the concerns or offering any kind of solution, she seemed annoyed that I even brought it up. There was no effort to improve the experience or make things right, which reflects poorly on how this location is run. Overall, it felt like a huge drop in quality compared to what I expected, and I won’t be coming back anytime soon.
  • JC
    j.j c
    Apr 21, 2026
    1.0
    Bad service from managers. Lindsey to be exact. May not come back considering the food wasn't as good.
  • JD
    Jane Doe
    Apr 15, 2026
    1.0
    This is the worst Chipotle I have ever been too. The manager LINDSAY is the absolute worst person and worker there. I was in line and then she comes out of the bathroom and as soon as she comes over, she was completely rude!!! I can not believe her attitude!! It amazes me how Chipotle would hire someone like her. I am NEVER coming back and I am not recommending this location to anyone.
  • AH
    Ashia Hobbs
    Mar 27, 2026
    1.0
    This location is completely and utterly prejudice, rude, and outrageously disrespectful. While waiting for my two chicken burritos, which cost nearly $40 one of the workers named David had the audacity to tell me that I was not able to have a water cup size beverage, while I was waiting for more chicken to be made. He argued with me back-and-forth about how next time I should ask for a water cup, instead of use my own reusable cup less than 5 ounces with ice and a couple of sips of juice inside. I Even showed him that the cup was more than less of what a water cup would have been, and he continued to harass me and aggressively informed me that what I did was not allowed. Instead of waiting for my food, and leaving a happy and satisfied customer, I immediately just left. His conduct felt very discriminatory, unnecessary, and unprofessional. I will never eat at this location and perhaps no other chipotle at all because of one untrained and racist employee. Terrific job on losing business for chipotle David. I hope you’re proud of yourself.
  • JE
    Jennifer Commercial property expert
    Mar 21, 2026
    1.0
    Unfortunately, my experience was terrible. The service was far below expectations, and Destiny showed a lack of professionalism and customer care. It felt like my concerns were not taken seriously at all. I hope management takes steps to improve their service because this was not acceptable.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in Valley Glen?

The restaurant is open daily from 10:30 AM to 11:00 PM.

Where is Chipotle Mexican Grill located in Valley Glen?

It is located at 5600 Van Nuys Blvd, Van Nuys, CA 91401, USA.

Brand Certified Facts from Chipotle Mexican Grill

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