Wingstop

Reviews

• GC

  genesis castillo

  Jun 15, 2026
  1.0
  They messed my order up and when trying to call they just put you on hold until you’re tired of being on hold and hang up. Worse customer service by far. Came back when asking why was I put on hold and had not a person come back to the call to answer my concern or see if they can get my order re done.They instead act like they don’t know who put me on hold. No wonder theres horrible reviews and 3.5 stars it honestly needs 2.0 stars instead. They need to find better management and workers.”FYI” All it takes is for someone to take responsibility and find solution instead they leave you on hold and by the sound of it on the background they are not busy let alone when I came in to grab my order business was dead so no need to put someone on hold for 10min and if so make sure there on mute instead of listening to people not working!
• MB

  Malii B

  Jun 9, 2026
  1.0
  Hair was still left on my chicken. The Manager was unconcerned.
• DR

  D Renee

  May 29, 2026
  1.0
  One of the most disappointing customer service experiences I’ve had in a long time. After a full day at Six Flags, I took the girls to Wingstop expecting a quick meal before heading home. Unfortunately, the customer service completely overshadowed the experience. From the moment we walked in, the cashier was dismissive and visibly irritated. I had questions about the Wingstop rewards program that the company actively promotes, but the cashier stated she knew nothing about it and referred me to the manager. The manager was unable to provide any information either and simply told me to use the receipt and figure it out myself. Things became more frustrating when one of the girls experienced an issue where the original transaction appeared to be canceled but the money had still been removed from her account. Instead of offering assistance or trying to understand the situation, both the cashier and manager responded that it wasn’t their problem and that she needed to figure it out herself. Speaking that way to a teenager who was genuinely confused and concerned about her money was disappointing to witness. Throughout our visit, I observed multiple interactions that felt unnecessarily rude and dismissive. The overall tone and treatment of several customers left a negative impression. There were also several policies that seemed unusual. Customers were required to show order confirmation in the app to pick up orders, even when there appeared to be little question about ownership. We were also told that water cups were not available. Whether that’s a location-specific policy or not, it’s difficult to understand why a customer would be denied a cup of water, particularly when there may be medical needs involved. The most confusing part was being told that an order had not been paid for and had been canceled, only for the food to appear moments later. This review is not about a mistake or a misunderstanding. Mistakes happen. What stood out was the lack of professionalism, empathy, and willingness to help customers. I hope management takes customer service concerns seriously because the experience left me with no desire to return to this location.
• MM

  Melissa

  Mar 9, 2026
  1.0
  First off trying to get a water cup from sings that don't know rules about giving water to customers let alone trying to get a side of ranch for 30 wings was out of the question. The wings are good. But charging 3.39 for a water cup should be legal. And im pretty sure they have to provide water for paying customers. Customer.servive NOT so good. Casher didn't know how to put in my order. Not going back
• LM

  Lamar Minor

  Feb 2, 2026
  1.0
  It’s Monday boneless wing deal and I got charged for 3 ranches by host Dilenia she was rude and acted like she didn’t understand throwing in a free ranch that’s really irritating $5 for three damn ranches like come on never get charged for ranch at Wingstop cause people are cool and want business won’t be back to this location straight up dislike rude people with not even a smile on her face

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