Welcome to Wagyu Factory Tustin, an all-you-can-eat Wagyu hot pot restaurant featuring premium A5 Japanese, M9 Australian, and American Wagyu. Guests can enjoy all-you-can-eat shabu-shabu with build-your-own broth, and a self-serve buffet with fresh seafood, veggies, sushi, dim sum, and desserts. Located at The District, this location is designed for a fun, fast, and group-friendly dining experience. Feast like a VIP!
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.