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El Pollo Loco

3.8
(531 reviews)

Business Details

591 N Moorpark Rd, Thousand Oaks, CA
91360, United States
(805) 370-0330

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Thousand Oaks,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable

Location

El Pollo Loco
591 N Moorpark Rd, Thousand Oaks, CA
91360, United States

Hours

Monday10:00 AM - 11:00 PM
Tuesday10:00 AM - 11:00 PM
Wednesday10:00 AM - 11:00 PM
Thursday10:00 AM - 11:00 PM
Friday10:00 AM - 11:00 PM
Saturday10:00 AM - 11:00 PM
Sunday10:00 AM - 11:00 PM

Reviews

3.8
531 reviews
5 stars
249
4 stars
119
3 stars
56
2 stars
32
1 star
75
  • KK
    Krystal
    Oct 14, 2026
    5.0
    El Pollo Loco has some of the best chicken there is. It's so convenient to be able to order online and have it delivered the same day. Wow! Life is good.
  • IH
    iCraft Homes
    Sep 10, 2026
    1.0
    Super hot inside. In almost 100 degrees, they don’t turn on the AC. Bad service and I didn’t like their Britos.
  • MS
    Mayur Shetty
    Jun 27, 2026
    1.0
    I usually like El Pollo Loco, so this review is specifically for this location. Unfortunately, the chicken in my salad was really disappointing .. chewy, rubbery, and not fresh-tasting. Some pieces looked overcooked/stale/reheated multiple times, and the salad overall felt messy and unappetizing. I’ve had better experiences at other El Pollo Loco locations, so I hope this location improves its food quality and consistency.
  • CC
    Corey
    May 6, 2026
    1.0
    Customer service is awful, staff is rude, food is more expensive at this location for some reason also. What a joke
  • SW
    Stephanie Wallace
    May 5, 2026
    2.0
    Dirty, expecially bathrooms, no hand towels in bathroom no toilet paper. Trash cans filled to the max.Food was ok!! But worse location cleaning wise of pollo loco I've ever been too.

Brand Certified Facts from El Pollo Loco

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Certified October 18, 2026Yext Knowledge Graph
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