CC
Chuck Cosgrove
1 day ago
So $5.89 for a tiny little drink and a twenty minute wait.... But they forgot the drink so that was five minutes (not kidding). And the while time they were playing head banging screaming music so... Never going back to any taco bell anywhere
AS
Alayna Stephens
Jul 29, 2026
Asked for extra meat and extra cheese on my taco salad. Held the lettuce and tomato due to the parasite. They had so much cheese on it and barely a serving of meat. This town sucks with food. Can’t even get fast food to be done correctly.
CD
Chris Doyle
Jul 24, 2026
Extremely disappointing experience at the Taco Bell in Susanville.
We placed an order online and realized afterward that we forgot to add an item, so I simply placed a second online order for that one item. When we got to the drive-thru window, the employee told us she would not give us both orders and that we would have to drive all the way around and get back in the drive-thru line to pick up the second order.
I pointed out that there was literally nobody else in line, and her response was that I could “back up to the ordering speaker then” if I wanted. Completely unnecessary and terrible customer service.
Instead, I walked inside to pick up the second order while my wife stayed at the drive-thru window waiting for the first. After standing in the lobby for about five minutes, the same employee finally came up and told me she had just handed BOTH orders to my wife. So after making an issue out of refusing to give us both orders at the window, she ended up doing exactly that anyway.
Then, after we left, we discovered items were missing from our order and had to turn around and go back.
And unfortunately, the food wasn’t any better than the service. The chips were completely stale, the hard taco shell was stale, and the Beefy 5-Layer Burrito was sloppily put together and missing the sour cream.
Overall, an incredibly disappointing experience from start to finish. One star only because I can’t give zero.
Do better. Customer service doesn’t need to be difficult, especially when there isn’t even another customer waiting behind us. Take some pride in the food you serve and the way you treat your customers.
JT
Jack Tuttle
Jul 23, 2026
I don’t like using the ordering kiosk. Week and a half ago I went into Susanville Taco Bell and stood at the counter for 14 minutes. Employees running around no one helped me. Today I went in, they had no customers in the store again. I waited at the counter again four employees saw me. after 16 minutes I left. Save yourself some time and stop at Burger King or McDonald’s.
We pass through Susanville quite a bit during the summer. The last time we were here they were completely out of napkins, there was no TP in the women's restroom, and someone's lunch ended up on the floor. It was there when we came in to eat and still on the floor when we left. The tables were dirty. Just curious why they don't just hire someone to keep the tables and floors clean. Apparently the truck with napkins and supplies hadn't come yet. Seriously! There's a grocery store right next door to grab napkins and TP to stock your business in a pinch.