Pavilions

Reviews

• AK

  Ashley K

  Sep 28, 2026
  5.0
  I specifically want to recognize Sandra in the Floral Department because she gave me one of those rare customer-service experiences that genuinely stays with you. I came into Pavilions looking for flowers to bring to my boyfriend’s family for a holiday they had invited me to celebrate with them. I showed Sandra an arrangement I liked and asked if she could help me choose flowers and create something beautiful. From that moment, she went completely above and beyond. It was a particularly busy morning in Floral—they had just received a large delivery of fresh flowers, and Sandra had the responsibility of getting everything unpacked and out onto the floor. She was clearly juggling a lot, and I actually think the way she handled that made me appreciate her even more. Rather than neglecting her responsibilities or simply telling me she was too busy to help, she managed both. Sandra told me to come back in about an hour so she could finish what she needed to do and then make my arrangement. I watched her finish getting the flowers onto the floor, and within about 20 minutes she went straight to working on mine. She had my arrangement finished well before the hour she had originally given me. That spoke volumes to me about her work ethic, priorities, efficiency, and commitment to her customers. And she didn’t just put flowers together—she genuinely cared about how my arrangement turned out. She helped me choose flowers and colors that complemented one another, gently steered me away from choices that would have clashed, and even replaced flowers that looked wilted so I would leave with the freshest arrangement possible. She has an incredible eye for color and design, and you can tell she takes real pride in what she does. The final arrangement was absolutely beautiful. When I brought it to my boyfriend’s family’s home, everyone noticed it and loved it. It was exactly the thoughtful, special gift I had hoped to bring them. What impressed me most about Sandra, though, was her genuine kindness. She was warm, patient, generous with her time, incredibly knowledgeable, and sincerely happy to help. Nothing about the interaction felt forced or transactional. She made me feel cared for as a customer, even on a morning when she already had so much to accomplish. I was so impressed that I actually asked if her manager, Richard, was there because I wanted to personally tell him what an exceptional employee he has. He wasn’t in that day, so I sincerely hope this review reaches him and Pavilions leadership. Please recognize Sandra for the outstanding employee she is. This is the kind of service that creates loyal customers. I have already told my family and friends about my experience and recommended that they go to Pavilions and specifically ask for Sandra when they need flowers. I also told Sandra herself that I will absolutely be back. Sandra didn’t have to put this much thought, care, and effort into helping me, but she chose to—and that deserves to be acknowledged. Pavilions is incredibly lucky to have her, and I truly hope her exceptional work is recognized and rewarded. Thank you, Sandra, for making my experience so memorable and for creating such a beautiful arrangement.
• MB

  Marisa Booppacheun

  Sep 27, 2026
  2.0
  Note to staff & customers: Please check expiration dates as I have had to request a refund for expired items. When I went to the refrigerated section to find a replacement, all were expired. I then tried another item and that was also expired which made me not want to continue shopping here. Other than these two instances this was my go to grocery store. But after today, I will find another:(
• LW

  Luca Whitaker

  Sep 24, 2026
  5.0
  what a wonderful establishment. Was met with so much kindness when I needed to use the bathroom and the security officer opened the door for me. This is the kind of customer service that does not go unnoticed.
• MC

  Mary Colindres

  Sep 17, 2026
  1.0
  Today the guy from cashier is to He was so racist—he refused to give me my change and the receipt so I wouldn't see his name, and he didn't even say hello. He's rude, and he did the same thing to another man who was behind me.
• YS

  Yvonne Schmiddi

  Sep 5, 2026
  1.0
  most unfriendly staff this shop. Whenever I need help, nobody is motivated to support. asking for help to get discount since m non-local i can't use us nb / app, but they just repeated: 'if you have no local number, no discount.' definitely not paying double just bc I don't have an US number. I would have bought a lot of those cans, but I will never buy anything there again. This is the 3rd time here staff ALL so unfriendly. Because of this bad service, I’m not putting another cent into this place.

Frequently Asked Questions About Pavilions